Power Generation Tech Support Specialist

Caterpillar Inc.; Gauteng; On-site; ZAR 600,000 - 780,000; Full time

Job summary

Caterpillar Inc. in Johannesburg, South Africa, seeks an Electric Power Technical Support Representative to support dealers and customers across the Electric Power portfolio, including diesel and gas generator sets, hybrid systems, and complete power solutions.

You will provide technical support, develop dealer capabilities, drive customer satisfaction, and support aftermarket growth across the territory, with approximately 50% travel and solid cross-functional collaboration.

Qualifications

• Bachelor’s degree in electrical engineering or related technical discipline, or equivalent industry experience.
• Minimum 5 years' experience in electric power generation, power systems, or related technical support.
• Strong knowledge of diesel and gas generator sets and control systems.
• Proven ability to troubleshoot and resolve complex technical issues.
• Experience working with customers, dealers, distributors, or service organizations.

Responsibilities

• Provide technical support and guidance to dealers resolving customer issues.
• Develop dealer capabilities in servicing, diagnostics, troubleshooting, and repair.
• Collaborate with SMEs and DSD teams to improve service delivery.
• Drive aftermarket performance through service touchpoints and governance metrics.
• Capture customer feedback to inform product, engineering, and aftersales teams.
• Participate in regional/global technical events and dealer meetings.
• Build strong relationships with dealers and customers for long-term growth.
• Promote Caterpillar service programs, digital solutions, and maintenance initiatives.

Skills

Customer focus

Service excellence

Consulting & technical advisory

Effective communication

Problem solving

Relationship management

Technical excellence

Power generation systems

Education

Bachelor’s degree in electrical engineering

Equivalent industry experience

Tools

Microsoft Office

Technical reporting systems

Job description

Caterpillar Inc. in Johannesburg, South Africa, seeks an Electric Power Technical Support Representative to support dealers and customers across the Electric Power portfolio, including diesel and gas generator sets, hybrid systems, and complete power solutions.

You will provide technical support, develop dealer capabilities, drive customer satisfaction, and support aftermarket growth across the territory, with approximately 50% travel and solid cross-functional collaboration.