Electric Power Technical Support Representative

Caterpillar; Gauteng; Presencial; ZAR 700.000 - 950.000; Jornada completa

Descripción de la vacante

Caterpillar Inc. in Johannesburg, South Africa, is seeking an Electric Power Technical Support Representative to provide frontline technical support for Electric Power products and to grow dealer capabilities across the territory.

The role drives customer satisfaction, supports aftermarket growth, and collaborates with engineering and product teams to resolve complex issues; travel up to 50% is required.

Formación

• Bachelor’s degree in electrical engineering or related technical discipline.
• Minimum 5 years' experience in electric power generation or a related technical support environment.
• Strong knowledge of diesel and gas generator sets and power generation systems.
• Experience troubleshooting and resolving complex technical issues.
• Proficiency in Microsoft Office applications and technical reporting systems.

Responsabilidades

• Provide technical support to dealers and customers for Caterpillar Electric Power products.
• Develop dealer capabilities in servicing, diagnostics, troubleshooting, and repair.
• Collaborate with subject matter experts and Dealer Services Development teams.
• Support aftermarket growth and parts/service sales initiatives.
• Drive service performance through metrics and customer onboarding.
• Capture and communicate customer feedback to product, engineering and aftersales teams.
• Participate in regional/global conferences, dealer meetings, and training events.

Conocimientos

Customer Focus

Service Excellence

Consulting & Technical Advisory

Effective Communication

Problem Solving

Relationship Management

Technical Excellence

Educación

Electrical engineering degree

Herramientas

MS Office

Descripción del empleo

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Who we are:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers.

We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building. Join our team to help build a better, more sustainable world for future generations!

The Opportunity

We have an exciting opportunity for a Electric Power Technical Support Representative to support Caterpillar Dealers and customers across the Electric Power portfolio, including diesel and gas generator sets, rental power solutions, hybrid systems, and complete power generation solutions.

This role is responsible for providing technical support, developing dealer product support capabilities, driving customer satisfaction, and supporting aftermarket growth across the assigned territory.

This position will be based in Johannesburg, South Africa.

Key Responsibilities

• Provide technical support and guidance to dealers in resolving customer issues related to Caterpillar Electric Power products and systems.

• Partner with dealers to develop commercial solutions for customer support cases that fall outside standard warranty coverage.

• Develop dealer capabilities in servicing, diagnostics, troubleshooting, and repair of Electric Power products through collaboration with Caterpillar subject matter experts and Dealer Services Development (DSD) teams.

• Support dealer development initiatives focused on parts and service sales growth.

• Drive aftermarket performance through key metrics including Service touchpoints, Population accuracy, Customer onboarding and Electronic Daily Service Reporting (EDSR) completion

• Capture and communicate customer feedback to Caterpillar product, engineering, manufacturing, and aftersales teams to support continuous improvement.

• Participate in regional and global technical conferences, dealer meetings, training events, customer days, trade shows, and industry conferences.

• Build strong relationships with dealers and customers to support long-term business growth and service excellence.

• Promote the adoption of Caterpillar service programs, digital solutions, and preventative maintenance initiatives.

Minimum Requirements

• Bachelor’s degree in electrical engineering or a related technical discipline, or equivalent industry experience.
• Minimum 5 years' experience in electric power generation, power systems, industrial equipment, heavy equipment, or a related technical support environment.
• Strong technical knowledge of diesel and gas generator sets, power generation systems, and associated controls.
• Demonstrated experience troubleshooting and resolving complex technical issues.
• Experience working directly with customers, dealers, distributors, or service organisations.
• Strong communication, stakeholder management, and customer-facing skills.
• Ability to work independently and manage multiple priorities across a geographically dispersed territory.
• Proficiency in Microsoft Office applications and technical reporting systems.

Skills you will have:

• Customer Focus: Ability to understand customer needs, deliver tailored solutions, and build long-term customer loyalty.
• Service Excellence: Commitment to delivering exceptional support and exceeding customer expectations.
• Consulting & Technical Advisory: Ability to provide technical and business guidance to customers, dealers, and internal stakeholders.
• Effective Communication: Strong verbal and written communication skills with the ability to convey technical information clearly to diverse audiences.
• Problem Solving: Ability to analyse complex issues, identify root causes, and implement effective solutions.
• Relationship Management: Proven ability to build and maintain strong working relationships with dealers, customers, and cross-functional teams.
• Technical Excellence: Advanced technical expertise in power generation systems and the ability to address complex technical challenges.

Top candidates will also have:

• A combination of technical expertise and commercial acumen.
• Proven success building and managing customer and dealer relationships.
• Experience developing dealer capabilities and driving service excellence.
• Exposure to aftermarket services, maintenance agreements, digital solutions, and parts operations.
• Experience working across multiple countries, cultures, and business environments.

Additional Information

• This position requires approximately 50% travel.
• ISE and payroll changes are not available for this opportunity.

For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html

Caterpillar takes data privacy seriously and is committed to compliance with The Protection of Personal Information Act in South Africa. Candidate CVs are used for the limited purpose of

evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar’s privacy practices, please visit our Global Data Privacy Statement.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply