Field Electric Power Tech Support Specialist

Caterpillar; Gauteng; On-site; ZAR 700,000 - 950,000; Full time

Job summary

Caterpillar Inc. in Johannesburg, South Africa, is seeking an Electric Power Technical Support Representative to provide frontline technical support for Electric Power products and to grow dealer capabilities across the territory.

The role drives customer satisfaction, supports aftermarket growth, and collaborates with engineering and product teams to resolve complex issues; travel up to 50% is required.

Qualifications

• Bachelor’s degree in electrical engineering or related technical discipline.
• Minimum 5 years' experience in electric power generation or a related technical support environment.
• Strong knowledge of diesel and gas generator sets and power generation systems.
• Experience troubleshooting and resolving complex technical issues.
• Proficiency in Microsoft Office applications and technical reporting systems.

Responsibilities

• Provide technical support to dealers and customers for Caterpillar Electric Power products.
• Develop dealer capabilities in servicing, diagnostics, troubleshooting, and repair.
• Collaborate with subject matter experts and Dealer Services Development teams.
• Support aftermarket growth and parts/service sales initiatives.
• Drive service performance through metrics and customer onboarding.
• Capture and communicate customer feedback to product, engineering and aftersales teams.
• Participate in regional/global conferences, dealer meetings, and training events.

Skills

Customer Focus

Service Excellence

Consulting & Technical Advisory

Effective Communication

Problem Solving

Relationship Management

Technical Excellence

Education

Electrical engineering degree

Tools

MS Office

Job description

Caterpillar Inc. in Johannesburg, South Africa, is seeking an Electric Power Technical Support Representative to provide frontline technical support for Electric Power products and to grow dealer capabilities across the territory.

The role drives customer satisfaction, supports aftermarket growth, and collaborates with engineering and product teams to resolve complex issues; travel up to 50% is required.