Financial Digital Platform Support Specialist

Smollan; Gauteng; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A financial services company in Gauteng seeks an experienced Technical Support Specialist to provide frontline support for digital platforms. The role involves troubleshooting, maintaining high user satisfaction, and collaborating with teams on new features. Ideal candidates have 3+ years in technical support, preferably in financial services, and a Bachelor’s degree or certificate in relevant fields. This is an excellent opportunity to enhance user experience on investment platforms while ensuring operational compliance.

Qualifications

• 3+ years’ experience in end-user technical support role, preferably in Financial Services.
• Working knowledge of core technologies like web, mobile, APIs, cloud platforms.
• Previous experience on investment platforms is advantageous.

Responsibilities

• Provide timely support and troubleshooting via phone, email, and chat.
• Maintain high first-call resolution rates and user satisfaction.
• Collaborate with business and technology teams on new features.

Skills

Technical troubleshooting

Customer service orientation

Strong diagnostic skills

Excellent communication skills

Detail orientation

Education

Bachelor’s degree in Investments/Finance/Consumer Behaviour

Certificate in Business/Finance/Consumer Behaviour

Job description

A financial services company in Gauteng seeks an experienced Technical Support Specialist to provide frontline support for digital platforms. The role involves troubleshooting, maintaining high user satisfaction, and collaborating with teams on new features. Ideal candidates have 3+ years in technical support, preferably in financial services, and a Bachelor’s degree or certificate in relevant fields. This is an excellent opportunity to enhance user experience on investment platforms while ensuring operational compliance.