Payments Integrations Engineer — Monitoring & Support

JVR Software; Wes-Kaap; On-site; ZAR 420,000 - 600,000; Full time

Job summary

JVR Software is seeking an IT integration support professional to assist with Biller integrations and monitor IT systems. The role involves guiding clients through integration requirements, troubleshooting post-integration issues, and ensuring seamless system connectivity.

You will work closely with clients and internal teams, interpreting technical documentation and conducting live transaction tests to resolve integration-related issues.

Qualifications

• Relevant tertiary IT qualification.
• 3 years’ experience in a similar role, including experience in SQL, IT systems monitoring, MS Office suite (specifically MS Excel), and customer support.
• Experience in the Financial Services industry with a focus on the payments industry and the understanding of reconciliation and settlement processes will be beneficial.

Responsibilities

• Supporting and stage monitoring of Biller Integrations.
• Participating in various IT integration functions.
• Monitoring transaction irregularities in the value chain from Retailer to Biller.
• Consulting with clients to guide them through integration requirements and processes.
• Providing technical support to client’s post integration, including troubleshooting and issue resolution.
• Ensuring seamless connectivity between systems and assisting clients through the integration process.
• Understanding technical documentation and solution design to advise clients effectively.
• Investigating application logs and conducting test transactions in live environments.
• Collaborating with internal and external stakeholders to resolve integration-related issues.

Skills

SQL

IT systems monitoring

Customer support

MS Excel

Education

Relevant tertiary IT qualification

Tools

MS Office Suite

Job description

JVR Software is seeking an IT integration support professional to assist with Biller integrations and monitor IT systems. The role involves guiding clients through integration requirements, troubleshooting post-integration issues, and ensuring seamless system connectivity.

You will work closely with clients and internal teams, interpreting technical documentation and conducting live transaction tests to resolve integration-related issues.