Patient Services & Front Desk Administrator

Stethoscope SA; Heidelberg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Stethoscope SA is looking for a Medical Receptionist in Heidelberg, South Africa, to serve as the first point of contact for patients and healthcare professionals. The role demands exceptional customer service skills along with the ability to manage appointments, handle inquiries, and maintain an organized front desk.

The ideal candidate should have a Grade 12 qualification, preferably with a National Diploma in Administration. A minimum of 2-4 years of experience in a healthcare setting and good command of both English and Afrikaans is essential.

Ownership of transport and non-smoking status are musts, with preference given to candidates residing near Somerset West or Stellenbosch.

Qualifications

• Minimum 2-4 years experience in Hospital/Healthcare industry required.
• Basic understanding of Medical Aid rules and billing processes.
• Proven track record of superior customer service.

Responsibilities

• Coordinate and schedule patient appointments and procedures.
• Maintain patient records and ensure confidentiality.
• Manage inventory of office supplies and documentation.

Skills

Customer service orientation

Attention to detail

Communication skills (English and Afrikaans)

Problem solving

Education

Grade 12 or equivalent NQF level 4

National Diploma or Relevant NQF 6 in Administration

Tools

ICD and CPT coding knowledge

Microsoft Office

Job description

Stethoscope SA is looking for a Medical Receptionist in Heidelberg, South Africa, to serve as the first point of contact for patients and healthcare professionals. The role demands exceptional customer service skills along with the ability to manage appointments, handle inquiries, and maintain an organized front desk.

The ideal candidate should have a Grade 12 qualification, preferably with a National Diploma in Administration. A minimum of 2-4 years of experience in a healthcare setting and good command of both English and Afrikaans is essential.

Ownership of transport and non-smoking status are musts, with preference given to candidates residing near Somerset West or Stellenbosch.