Patient Experience Front Desk Associate

netcare; South Africa; On-site; ZAR 140,000 - 210,000; Full time

Job summary

Netcare invites you to be part of our journey as a Receptionist at the hospital. The role involves greeting patients and visitors, handling phone calls and inquiries, managing admissions, and assisting with digital platforms such as the Netcare mobile app.

The ideal candidate is friendly, organized and proactive with strong communication and understanding of hospital operations. Key tasks include obtaining patient information, verifying data in SAP, ensuring consent is obtained and recorded, and

Responsibilities

• Greeting Patients & Visitors: Provide a warm and friendly welcome to patients, visitors, doctors and other stakeholders.
• Patient admissions and data quality: Obtain and verify patient information during admission, maintain accurate records in SAP, ensure consent and terms are signed.
• General Inquiries and query resolution, Answering calls and telephone etiquette: Answer phone calls professionally and transfer as needed.

Job description

Netcare invites you to be part of our journey as a Receptionist at the hospital. The role involves greeting patients and visitors, handling phone calls and inquiries, managing admissions, and assisting with digital platforms such as the Netcare mobile app.

The ideal candidate is friendly, organized and proactive with strong communication and understanding of hospital operations. Key tasks include obtaining patient information, verifying data in SAP, ensuring consent is obtained and recorded, and