Hospital Front Desk & Admissions Specialist

netcare; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Netcare invites applications for a Receptionist who will be the first point of contact for patients and visitors in a Cape Town hospital. You will greet guests, handle inquiries, assist with admissions, and support patients with Netcare apps and other digital platforms.

The role requires friendly, organized, and proactive individuals with excellent communication skills and a strong understanding of hospital operations. Confidentiality and compassionate service are essential.

Responsibilities

• Greeting Patients & Visitors: Provide a warm and friendly welcome to patients, visitors, doctors and other stakeholders.
• Direct patients to appropriate departments and/ or wards and ensure they are comfortable while they wait.
• Assist patients and visitors with general information about hospital services, locations, and procedures.
• Patient admissions and data quality: Obtain and verify patient personal, medical aid and/ or insurance information during admission / opening of case.
• Maintain accurate and up-to-date patient records within the SAP system, by confirming information with patient with every Emergency Department visit and/or admission to hospital.
• Ensure that all relevant consent is obtained, and Terms and Conditions are completed, explained, and signed by the patient and/or person responsible for the account as per Standard Operating Procedures.
• Admitting patients into the Hospital which includes Online pre-admissions, direct admissions etc. in a timely, professional manner.
• Accurate recording of patient, contact person and person responsible for the account information into the SAP system.
• Verification and validation of the information received in the admission of the patient.
• With the assistance of the various admission systems or web applications, engage with patients on medical aid rules, benefits, and co-payments to ensure that the business financial risk is adequately managed.
• Obtain and appropriately store (attach to SAP system) all the necessary documentation if not done online i.e. Netcare MobileApp or MNO.
• Ensure all payments or letters of guarantees are received prior to admission and recorded accordingly on the case.
• Obtain and follow up on authorisations required for patient admission, make relevant scratch notes on SAP where required.
• Always maintain patient confidentiality and adhere to governance processes pertaining to patient dignity and care.
• Seamless patient journey: create an experience where all aspects of the patient journey are well coordinated, efficient and in a welcoming manner. This involves a smooth and high-quality admission process, ensuring the patient feels supported and well-informed every step of the way.

Job description

Netcare invites applications for a Receptionist who will be the first point of contact for patients and visitors in a Cape Town hospital. You will greet guests, handle inquiries, assist with admissions, and support patients with Netcare apps and other digital platforms.

The role requires friendly, organized, and proactive individuals with excellent communication skills and a strong understanding of hospital operations. Confidentiality and compassionate service are essential.