Receptionist x2

netcare; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Netcare welcomes you to join our hospital reception team, serving as the first point of contact for patients and visitors. You will greet, assist, and direct people to the right departments, manage admissions data, and support digital platforms such as the Netcare app to ensure a smooth front desk experience.

You will work with a friendly, organized, and proactive mindset, upholding patient confidentiality and efficient hospital operations across stakeholders.

Qualifications

• Exceptional interpersonal communication and people skills.
• Friendly, organized and proactive.
• Ability to handle admissions and financial data.

Responsibilities

• Greeting Patients & Visitors: Provide a warm and friendly welcome to patients, visitors, doctors and other stakeholders.
• Direct patients to appropriate departments and/or wards and ensure they are comfortable while they wait.
• Assist patients and visitors with general information about hospital services, locations, and procedures.
• Obtain and verify patient personal, medical aid and/or insurance information during admission / opening of case.
• Maintain accurate and up-to-date patient records within the SAP system, by confirming information with patient with every Emergency Department visit and/or admission to hospital.
• Ensure all relevant consent is obtained, and Terms and Conditions are completed, explained, and signed by the patient and/or person responsible for the account as per SOP.
• Admitting patients into the Hospital including Online pre-admissions, direct admissions etc., in a timely, professional manner.
• Ensure full estimated deposit is collected upfront for private and international private patients as per SOP.
• Always maintain patient confidentiality and adhere to governance processes pertaining to patient dignity and care.
• Seamless patient journey: create a positive experience where the patient journey is well coordinated, efficient and welcoming.

Skills

Interpersonal communication

Customer service

Professionalism

Teamwork

Tools

SAP system

Job description

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

The Receptionist has exceptional interpersonal communication and people skills and is the first point of contact to the visitors and patients of the hospital. The role involves greeting and assisting patients, handling phone calls, handling queries with various stakeholders, managing admissions, assist patients with the digital platforms i.e. Netcare mobile app etc., and performing administrative tasks to ensure the efficient functioning of the hospital reception desk. The ideal receptionist must be a friendly, organized, and proactive individual with excellent communication skills and a strong understanding of hospital operations.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

• Greeting Patients & Visitors:
  Provide a warm and friendly welcome to patients, visitors, doctors and other stakeholders.
• Direct patients to appropriate departments and/ or wards and ensure they are comfortable while they wait.
• Assist patients and visitors with general information about hospital services, locations, and procedures.

Patient admissions and data quality

• Obtain and verify patient personal, medical aid and/ or insurance information during admission / opening of case.
• Maintain accurate and up-to-date patient records within the SAP system, by confirming information with patient with every Emergency Department visit and/or admission to hospital.
• Ensure that all relevant consent is obtained, and Terms and Conditions are completed, explained, and signed by the patient and/or person responsible for the account as per Standard Operating Procedures.
• Admitting patients into the Hospital which includes Online pre-admissions, direct admissions etc. in a timely, professional manner.
• Accurate recording of patient, contact person and person responsible for the account information into the SAP system.
• Verification and validation of the information received in the admission of the patient.
• With the assistance of the various admission systems or web applications, engage with patients on medical aid rules, benefits, and co-payments to ensure that the business financial risk is adequately managed.
• Obtain and appropriately store (attach to SAP system) all the necessary documentation if not done online i.e. Netcare MobileApp or MNO.
• Ensure all payments or letters of guarantees are received prior to admission and recorded accordingly on the case.
• Obtain and follow up on authorisations required for patient admission, make relevant scratch notes on SAP where required.
• Always maintain patient confidentiality and adhere to governance processes pertaining to patient dignity and care.
• Seamless patient journey: create an experience where all aspects of the patient journey are well coordinated, efficient and in a welcoming manner. This involves a smooth and high-quality admission process, ensuring the patient feels supported and well-informed every step of the way.

Financial Risk Management and adhering to Standard Operating Procedures

• Receive payments in the form of cash and credit cards and process receipt as per standard operating procedure.
• Generate accurate receipt for all payments received and ensure that the receipt made out for the correct value, method of payment and to the person making the payment.
• Deposit all received funds into the secure drop safe, and balancing and reconciliation of payments.
• Management of the petty cash float when required.
• Ensure accurate collection of medical aid co-payments from patients, in accordance with their medical and and/ or insurance plans and benefit details (verify on the SAP popup messages for upfront co-payment collections).
• Verify Patient Information: Confirm, verify, and validate personal details such as name, date of birth, contact information, and address.
• Ensure that all required identification documents (e.g., ID card, medical aid card, letter of guarantee etc.) are provided and verified.
• Accurate admission of medical aid, international, COID etc. patients with all verifications and validations completed upon admission.
• Ensure relevant authorisations are obtained for medical aid patients.
• Verify and collect the necessary documentation for COID (Compensation for Occupational Injuries and Diseases) patients upon admission, in line with the hospital's standard operating procedures.
• Ensure correct, valid, and relevant letter of guarantee is obtained for international patients upon admission as per standard operating procedures.
• Ensure full estimated deposit is collected upfront for private and international private patients as per standard operating procedures.

General Inquiries and query resolution, Answering calls and telephone etiquette

Answer phone calls in a professional manner, provide information, transfer calls to