Patient Experience Specialist - Remote Healthcare Support

Mindful Care; Pretoria; Remote; ZAR 75,000 - 107,000; Full time

Job summary

Mindful Care seeks a Patient Experience Representative I to be the first point of contact for patients, handling inquiries, scheduling, and basic billing in a remote SA-based role. You will log interactions, guide patients through services, and support portal access and telehealth.

Ideal candidates have call center and healthcare exposure, excellent English, and strong organization to multi-task in a fast-paced environment. Remote SA residency is required.

Qualifications

• High school diploma or equivalent required.
• Experience in a call center; healthcare experience preferred.
• Customer service experience in medical or mental health practices preferred.
• Excellent interpersonal skills and professional manner.
• Strong command of English; excellent written and verbal communication.
• Ability to schedule appointments based on patient needs.
• Well organized with attention to details; able to multi-task in fast-paced env.
• Strong computer proficiency; Windows 11 or higher and reliable internet.
• Awareness and sensitivity to diverse backgrounds and cultures.

Responsibilities

• Serve as the first point of contact for patient inquiries and scheduling needs.
• Document and log all patient interactions in the system.
• Know Mindful Care services, capacities, and policies to answer questions.
• Handle basic billing inquiries and escalate complex issues.
• Provide technical support for patient registration, portal access, and telehealth.
• Provide location and facility information to patients.
• Perform additional tasks as assigned by management.

Skills

Call center experience

Customer service

English proficiency

Communication

Time management

Attention to detail

Multi-tasking

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Windows 11 or higher

Strong internet connection

Job description

Mindful Care seeks a Patient Experience Representative I to be the first point of contact for patients, handling inquiries, scheduling, and basic billing in a remote SA-based role. You will log interactions, guide patients through services, and support portal access and telehealth.

Ideal candidates have call center and healthcare exposure, excellent English, and strong organization to multi-task in a fast-paced environment. Remote SA residency is required.