Clinical CS Associate - Global, Proactive Support

Heidi Health Corp.; Cape Town; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Global parental leave

Home office budget

Hybrid work—3 days in office

Job summary

Heidi Health Corp. in Cape Town is hiring a Customer Success Associate with a clinical background to join a global follow-the-sun support motion.

You’ll be the first point of contact, turning clinician questions into fast, precise guidance and helping practices get the most from Heidi. You’ll work with teams across the world, run proactive training, coach clinicians, and help shape a proactive, high-quality service motion that delights customers across time zones.

Qualifications

• Medical or clinical background and clinic/hospital experience.
• Speed and composure under multiple conversations.
• Bias for action and proactive problem solving.
• Familiarity with HubSpot and Intercom; training will be provided.

Responsibilities

• Serve Heidi's SMB customers across timezones with no coverage gaps.
• Handle inbound questions via shared email inbox with fast, accurate replies.
• Collaborate with support and other teams to resolve issues.
• Book and run proactive one-to-one training sessions for clinicians.
• Coach clinicians to maximize Heidi's value and answer questions.
• Share learnings and provide cross-team advisory support.

Skills

Medical background

Speed and composure

Bias for action

Delight customers

HubSpot

Intercom

Tools

HubSpot

Intercom

Job description

Heidi Health Corp. in Cape Town is hiring a Customer Success Associate with a clinical background to join a global follow-the-sun support motion.

You’ll be the first point of contact, turning clinician questions into fast, precise guidance and helping practices get the most from Heidi. You’ll work with teams across the world, run proactive training, coach clinicians, and help shape a proactive, high-quality service motion that delights customers across time zones.