Customer Experience Advocate

EXL; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

EXL is seeking a dedicated customer service professional to join our South African team. You will engage with customers by phone, email and chat, delivering accurate product and pricing information while ensuring a positive experience.

This role also involves collaborating with internal teams to meet customer needs and performing data entry across multiple platforms. Strong communication and multitasking skills are essential for success.

Qualifications

• 1–3 years of customer service or call centre experience.
• Excellent phone etiquette and strong verbal, written, and interpersonal skills.
• Ability to multi-task, stay organized and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers about product, pricing and availability.
• Collaborate with internal departments to meet customer needs.
• Perform data entry in various platforms.

Skills

Customer service

Communication

Multi-tasking

Tools

CRM software

Job description

EXL is seeking a dedicated customer service professional to join our South African team. You will engage with customers by phone, email and chat, delivering accurate product and pricing information while ensuring a positive experience.

This role also involves collaborating with internal teams to meet customer needs and performing data entry across multiple platforms. Strong communication and multitasking skills are essential for success.