Patient Care Coordinator — On-Site Clinic Front Desk

Persona Staff

Wes-Kaap

On-site

ZAR 201,000 - 279,000

Full time

14 days+

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Job summary

Persona Staff is seeking a friendly and efficient receptionist/administrative assistant for on-site work in South Africa. You will welcome patients, register details, manage files in Vericlaim software, handle enquiries, and support a busy medical practice.

The role requires fluency in Afrikaans and English, Grade 12, MS Word/Excel/Outlook proficiency, and a careful, professional approach to confidential information. On-site position with opportunities to contribute to patient care.

Qualifications

Grade 12 / National Senior Certificate.
Fluent in Afrikaans and English (read, write and speak).
Previous reception or administrative experience.
Strong computer literacy with good working knowledge of Word, Excel and Outlook.
Excellent verbal and written communication skills.
Ability to work independently and take initiative.
Ability to work effectively under pressure and manage multiple tasks.
High level of accuracy and attention to detail.
Professional, reliable and well-presented.
On-site work—not remote.

Responsibilities

Welcome and assist patients in a friendly, professional and compassionate manner.
Register patients and ensure information is accurately captured and maintained.
Open and maintain patient files on Vericlaim medical software.
Handle patient enquiries via telephone, email and WhatsApp.
Manage the specialist's diary and schedule appointments.
Monitor and manage the patient waiting list and contact patients when appointments are available.
Coordinate equipment servicing and facility maintenance requests.