Patient Accounts & Revenue Manager

Staff Unlimited Recruitment; Cape Town; Hybrid; ZAR 800,000 - 1,100,000; Full time

Job summary

Staff Unlimited Recruitment is seeking a Patient Accounts & Revenue Manager in Cape Town or surrounding areas. The role oversees revenue-cycle processes, tariff governance, and debtor management within a healthcare administration setting, with a hybrid work arrangement.

The ideal candidate will have a healthcare management background, strong leadership and analytical skills, and a track record of improving financial performance in private healthcare administration.

Qualifications

• Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field.
• Minimum of 5 years' relevant experience in private healthcare administration, revenue cycle, case management, credit control or a related function.
• Minimum of 2 years' supervisory or management experience.
• Sound knowledge of private healthcare revenue-cycle processes, medical scheme and funder rules.
• Strong understanding of case management, credit control, age analysis and debtors month-end processes.
• Intermediate to advanced Microsoft Office skills, particularly Excel for analysis and reporting.

Responsibilities

• Lead and support the Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Ensure effective case management processes, including authorisations, funder compliance and accurate documentation.
• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate reports and provide insights to support strategic decision-making.
• Drive standardisation, governance, accountability and continuous improvement across areas of responsibility.

Skills

Analytical thinking

Leadership

Communication

Financial acumen

Confidentiality

Problem-solving

Education

Diploma/Degree in Healthcare Management or related

Tools

Excel

Funders portals

Job description

Patient Accounts & Revenue Manager

An exciting opportunity exists for a detail-oriented, analytical and proactive Administration Manager to join a dynamic team. The successful candidate will oversee key healthcare administration functions, including revenue-cycle management, case management, credit control and tariff governance, ensuring operational efficiency and effective financial performance.

Location: Cape Town or Surrounding Areas (Hybrid)

Requirements, Experience And Qualifications

• Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field.
• Minimum of 5 years' relevant experience in private healthcare administration, revenue cycle, case management, credit control or a related function.
• Minimum of 2 years' supervisory or management experience.
• Sound knowledge of private healthcare revenue-cycle processes, medical scheme and funder rules.
• Strong understanding of case management, credit control, age analysis and debtors month-end processes.
• Intermediate to advanced Microsoft Office skills, particularly Excel for analysis and reporting.
• Working knowledge of funder or industry portals will be advantageous.

Key Responsibilities

• Lead and support the Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Ensure effective case management processes, including authorisations, funder compliance and accurate documentation.
• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate reports and provide insights to support strategic decision-making.
• Drive standardisation, governance, accountability and continuous improvement across areas of responsibility.

Key Competencies And Skills

• Strong ethical judgement, integrity and ability to maintain confidentiality.
• Excellent communication, reporting and stakeholder management skills.
• Strong analytical thinking and practical problem-solving abilities.
• Proven leadership skills, with the ability to coach, guide and support teams.
• High level of accuracy and attention to detail.
• Strong sense of accountability and a continuous improvement mindset.