Patient Access & Scheduling Specialist

Mosaic Community Health; Somerset West; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Mosaic Community Health in Somerset West is seeking a Patient Access Representative to join our administrative team in the centralized call center. You will answer and route incoming calls, assist with scheduling, enter patient data into the EHR, and help establish new patients by phone prior to their first appointment.

Key duties include pre-registration and pre-verification, delivering courteous service, guiding patients to MyChart, and maintaining accurate records in line with office policies.

Qualifications

• Knowledge of standard office policies and procedures.
• Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc.
• Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients.
• Fluency in Spanish is helpful.
• Knowledge of Microsoft Office software products preferred.
• Computer literacy and typing skills.

Responsibilities

• Answer all incoming call, transfer and/or route messages to the appropriate clinic, pool, and/or individual.
• Answer questions providing timely, accurate, and quality customer service.
• Schedule patients in accordance with established provider schedules and clinic protocols.
• Promote, educate, and troubleshoot MyChart use and issues for patients.

Skills

Office policies & procedures

Multi-line phone

Customer service

Spanish helpful

MS Office

Typing

Education

High School/GED or better

Tools

Microsoft Office

Job description

Mosaic Community Health in Somerset West is seeking a Patient Access Representative to join our administrative team in the centralized call center. You will answer and route incoming calls, assist with scheduling, enter patient data into the EHR, and help establish new patients by phone prior to their first appointment.

Key duties include pre-registration and pre-verification, delivering courteous service, guiding patients to MyChart, and maintaining accurate records in line with office policies.