Parts Manager: Lead Growth, Inventory & Service

Groupe CFAO; Cape Town; On-site; ZAR 700,000 - 940,000; Full time

Job summary

Groupe CFAO Africa in Africa, South Africa is seeking a Parts Manager to lead the Cape Town operation, driving profitable parts sales, stock accuracy, and service excellence across regional areas.

You will manage a parts team, coordinate with workshops and field service, and ensure compliance with policies and OEM requirements while expanding business and improving operational efficiency.

Responsibilities

• 1. Manage Parts Department personnel, including bi-annual appraisals, payroll, monthly meetings, morale surveys, leave/absenteeism, Investors In People initiatives, and compliance with policies.
• 2. Ensure high-quality customer interaction and service; develop partnerships and tailor-made solutions for clients; address staff development needs.
• 3. Financial management to meet sales and GP targets; control stock availability, obsolescence, overheads, and debtors; ensure fast parts order processing and accurate perpetual stock counts.
• 4. Plan and execute bi-annual stock takes; prepare and present weekly, monthly, quarterly, and ad hoc reports; ensure procedures are followed by the team.
• 5. Develop and performance-manage the Aftermarket sales team to maintain coverage, growth, and profitability.
• 6. Drive customer service excellence and maintain strong customer relations.
• 7. Grow the department in line with company requirements and implement operational innovation.

Job description

Groupe CFAO Africa in Africa, South Africa is seeking a Parts Manager to lead the Cape Town operation, driving profitable parts sales, stock accuracy, and service excellence across regional areas.

You will manage a parts team, coordinate with workshops and field service, and ensure compliance with policies and OEM requirements while expanding business and improving operational efficiency.