Part-Time Front Desk Agent | Welcoming Guest Experiences

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Part time

Benefits offered by this job

Staff discounts

Meal provisions

Flexible shifts

Job summary

Placements24 in East London is seeking a friendly Guest Services Agent to join the front desk team of a stylish coastal hotel. You will manage check-ins and check-outs, assist guests with inquiries, and provide information about local attractions to ensure a memorable stay.

Responsibilities include handling reservations, processing payments, and liaising with Housekeeping. The role requires excellent communication, multitasking, and a guest-first attitude, with flexibility to work various shifts.

Qualifications

• Front desk or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Proficiency with hotel PMS is advantageous.
• Ability to multitask and work under pressure.
• Fluent English; other languages a plus.

Responsibilities

• Greet guests and manage check-ins/check-outs efficiently and accurately.
• Respond to inquiries via phone, email, and in person with information on services and local attractions.
• Handle guest requests and resolve complaints promptly to ensure satisfaction.
• Manage reservations, modifications, and room assignments.
• Process payments and maintain accurate cash/card records.
• Coordinate with Housekeeping and Maintenance to meet guest needs.
• Promote hotel services and loyalty programs.
• Maintain a neat, welcoming front desk area.
• Assist with daily administrative tasks and reporting.
• Create a positive atmosphere for all guests.

Skills

Front desk experience

Customer service

Multitasking

Good communication

Tools

PMS software

Job description

Placements24 in East London is seeking a friendly Guest Services Agent to join the front desk team of a stylish coastal hotel. You will manage check-ins and check-outs, assist guests with inquiries, and provide information about local attractions to ensure a memorable stay.

Responsibilities include handling reservations, processing payments, and liaising with Housekeeping. The role requires excellent communication, multitasking, and a guest-first attitude, with flexibility to work various shifts.