Front Office Leader: Guest Experience Champion

HotelJobs; East London; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Premier Hotel ELICC in East London is seeking a dynamic Front Office Manager to lead the front desk team and deliver exceptional guest experiences from arrival to departure. You will oversee check-in/check-out, reservations, and room allocations, ensure policies and service standards are followed, and collaborate with other departments to maintain smooth operations.

The ideal candidate has 3–5 years in a supervisory Front Office role, strong leadership and communication skills, and experience

Qualifications

• 3–5 years' experience in Front Office Management or similar supervisory role.
• Hospitality qualification is an advantage.
• Strong leadership and people-management skills.
• Excellent communication and problem-solving abilities.
• Experience with hotel management systems is preferred.

Responsibilities

• Oversee day-to-day Front Office operations.
• Lead reception and reservations functions.
• Ensure smooth check-in/check-out experience for all guests.
• Manage room allocations, reservations, occupancy levels, and guest requirements.
• Handle guest queries, complaints, and special requests professionally.
• Build strong relationships with guests and ensure high satisfaction.
• Train; motivate, coach, and develop Front Office staff.
• Ensure hotel policies, procedures, and service standards are maintained.
• Work with other departments to ensure seamless operations.
• Monitor Front Office administration and ensure efficient procedures.
• Assist with achieving departmental targets and maintaining high standards.

Skills

Leadership

Communication

Problem-solving

Guest service

Organisational skills

Education

Hospitality qualification

Tools

Hotel management systems

Job description

Premier Hotel ELICC in East London is seeking a dynamic Front Office Manager to lead the front desk team and deliver exceptional guest experiences from arrival to departure. You will oversee check-in/check-out, reservations, and room allocations, ensure policies and service standards are followed, and collaborate with other departments to maintain smooth operations.

The ideal candidate has 3–5 years in a supervisory Front Office role, strong leadership and communication skills, and experience