Panelshop Receptionist

Bluespec Holdings; Gauteng; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Bluespec Holdings in Gauteng is seeking a dedicated front-line customer service assistant to support daily branch operations. You will answer the switchboard, greet walk-in customers, escalate issues, and communicate with staff, ensuring messages reach the right people promptly.

You will also manage bookings, confirm ahead of visits, and coordinate with drivers. The role requires adherence to the uniform policy and a proactive approach to improving customer service processes.

Qualifications

• Experience in frontline customer service is preferred.
• Strong communication and interpersonal skills are required to interact with customers and staff.

Responsibilities

• Answer switchboard in a timely and professional manner.
• Acknowledge walk-in customers immediately.
• Direct queries to the relevant department or person.
• Email messages to the appropriate staff member promptly.
• Take snapshots of the online system and forward to CSA; escalate if no response within 30 minutes.
• Escalate other problems to Management as identified.
• Suggest improvements to current processes to enhance customer service.
• Provide customers with updates from the Bluespec Online progress tracking system when CSAs are busy.
• Schedule and manage branch drivers on the drivers group chat and ensure tasks are completed before end of day.
• Adhere to the uniform policy.

Skills

Frontline customer service

Tools

Bluespec system

Job description

Key performance area:

1.Front line customer service

• Timely and professional answering of the switchboard.
• Immediate acknowledgement of walk in customers.
• Handling queries if possible, alternatively directing queries to relevant department/ individual.
• Emailing messages to relevant staff member immediately.
• Take snapshot of online system and forward to CSA, elevate if no response within 30 minutes.
• Escalate other problems to Management as soon as they are identified.
• Suggest improvements to current processes to improve customer service.
• Assist with providing customers with feedback from Online progress tracking system (Bluespec) when CSA’s are busy.
• Schedule and manage Branch drivers on drivers group chat, and ensure completion of all tasks prior to leaving at the end of the day.
• Ensure you are dressed according to the uniform policy.

2.Bookings

• Confirm bookings 1 day in advance.
• Fellow up once authorisations is received to book in vehicles.