Paediatric Practice Manager & Family Care Coordinator

Staffwise; Cape Town; On-site; ZAR 279,000 - 446,000; Full time

Job summary

Dr Raphaela is a paediatric practice in the Cape Town CBD seeking a capable Practice Manager to run the front office and admin operations. You will coordinate the diary, billing and medical aid claims, and handle correspondence, stock and compliance to support the doctor and families.

The role requires strong organisational skills, discretion with confidential information and the ability to work with families, schools and healthcare professionals in a busy clinical setting.

Qualifications

• Matric or equivalent is essential.
• 3+ years in medical reception or practice management.
• Knowledge of SA medical aid billing, ICD-10 and tariffs.
• Experience with Bookem or similar PM software advantageous.
• Excellent written and verbal English; Afrikaans/isiXhosa advantageous.
• Discreet with confidential medical, personal and financial information.

Responsibilities

• Diary and scheduling management for the doctor.
• Handle patient liaison, billing and medical aid claims.
• Prepare correspondence and coordinate paperwork with healthcare professionals, schools and hospitals.
• Manage complaints professionally and escalate as needed.
• Maintain accurate records and POPIA compliance.
• Oversee practice inventory and procurement.
• Support additional administrative staff and provide relief as needed.

Skills

Medical reception

Practice management

Medical billing

POPIA compliance

Bookem proficiency

English proficiency

Afrikaans/isiXhosa advantage

Education

Matric or equivalent

Admin qualification

Tools

Bookem

Microsoft Office

Google Workspace

Job description

Dr Raphaela is a paediatric practice in the Cape Town CBD seeking a capable Practice Manager to run the front office and admin operations. You will coordinate the diary, billing and medical aid claims, and handle correspondence, stock and compliance to support the doctor and families.

The role requires strong organisational skills, discretion with confidential information and the ability to work with families, schools and healthcare professionals in a busy clinical setting.