Padel Guest Experience Host | Growth & Hospitality

Village n Life; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Vibrant, active working environment

Growth within a dynamic hospitality/スポ

Exposure to guest services and sports‑

Job summary

Village n Life, based at Camps Bay Retreat, is seeking a Padel Host to manage day-to-day operations of the padel facility, assist guest interaction, court oversight, pro shop support, and upkeep to ensure smooth running and high presentation.

In this role you will welcome guests, guide club rules, manage bookings, support the pro shop, help with refreshments, and contribute to marketing content; a friendly, proactive team player with an interest in padel or sport is ideal.

Qualifications

• Strong communication and guest-focused approach.
• Good attention to detail and organisational skills.
• Able to work in a fast-paced, active environment.
• Proactive mindset with initiative.
• Team player who enjoys engaging with people.
• Basic understanding or interest in padel or sport.

Responsibilities

• Understand and manage the daily court booking schedule.
• Welcome guests, guide them through club rules and direct them to their courts.
• Assist guests proactively based on their needs.
• Ensure bookings run on time and are not exceeded.
• Support with ball collection in and around courts.
• Step in to play where needed to maintain game flow and engagement.
• Introduce new players to padel rules and basic gameplay.
• Promote and onboard guests onto the club’s WhatsApp community.
• Assist with guest queries in person and via the club phone.
• Support light refreshment service such as coffee orders.
• Assist with capturing content for marketing use.
• Ensure all bookings are settled and paid in full.
• Support sales of pro shop merchandise.
• Assist guests with product knowledge and recommendations.
• Manage rental rackets and ball transactions via the booking system.
• Conduct quality checks on rackets before and after use.
• Follow retail processes and policies accurately.
• Maintain a clean, organised and visually appealing pro shop.
• Clean court glass during non-booking times.
• Sweep and maintain turf for even sand distribution.
• Check and maintain correct net tension.
• Keep the club clean, tidy and guest‑ready at all times.
• Empty and reline bins regularly.
• Ensure furniture is clean, safe and correctly positioned.
• Remain available on phone and email during working hours

Skills

Strong communication

Attention to detail

Organised

Proactive mindset

Team player

Interest in sport/padel

Job description

Village n Life, based at Camps Bay Retreat, is seeking a Padel Host to manage day-to-day operations of the padel facility, assist guest interaction, court oversight, pro shop support, and upkeep to ensure smooth running and high presentation.

In this role you will welcome guests, guide club rules, manage bookings, support the pro shop, help with refreshments, and contribute to marketing content; a friendly, proactive team player with an interest in padel or sport is ideal.