Outbound Telesales Consultant

CallForce; Cape Town; On-site; ZAR 350,000 - 500,000; Full time

Job summary

CallForce in Cape Town is seeking an outbound sales professional to drive sales growth by re-engaging dormant accounts and building client relationships. The ideal candidate will develop strategic account plans and drive year-on-year growth.

Key responsibilities include offering tailored solutions to inactive clients and ensuring a professional customer experience. This role requires strong communication and negotiation skills, and the ability to work independently as well as part of a team.

Qualifications

• Previous experience in outbound sales or telesales.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work independently and as part of a team.

Responsibilities

• Develop and execute strategic account plans to achieve sales targets.
• Re-engage dormant accounts to discuss past experiences.
• Maintain strong relationships with customers.

Skills

Outbound sales experience

Excellent communication skills

Negotiation skills

CRM software proficiency

Time management skills

Problem-solving abilities

Job description

Overview

The ideal candidate will be responsible for re-engaging dormant accounts, building strong client relationships, and driving sales growth through effective outbound calling strategies. This role requires a strategic mindset, strong relationship-building skills, and the ability to exceed sales targets while ensuring excellent customer experiences.

Responsibilities

Sales Growth & Target Achievement

• Develop and execute strategic account plans to achieve and exceed annual sales targets.
• Drive year-on-year account growth through value-added initiatives and solution-based selling.
• Identify and capitalize on new business opportunities within accounts.
• Work closely with product management and marketing teams to formulate and execute product campaigns.

Outbound Sales & Account Reactivation

• Actively initiate contact with dormant accounts to reconnect and discuss their past experiences with the company.
• Re-engage clients by offering tailored solutions that encourage them to resume using the company’s products or services.
• Foster positive relationships with inactive clients, understand their current needs, and provide personalized solutions to rekindle the business connection.

Customer Relationship Management

• Act as a trusted advisor to customers, understanding their business strategies and aligning solutions accordingly.
• Maintain strong relationships with customers.
• Ensure a consistent and professional customer experience across all touchpoints.

Internal Collaboration & Coordination

• Partner with colleagues in sales, marketing, and technical support to align strategies for reactivating dormant accounts.
• Liaise with internal departments including finance, service, and warehouse to ensure seamless account management.
• Work closely with the technical team to ensure proper implementation of solutions.

Training & Knowledge Sharing

• Plan and facilitate training sessions for customers and internal stakeholders.
• Educate clients on product innovations, best practices, and the latest technology trends impacting their industry.
• Continuously upskill on brands, OEMs, and solutions to stay ahead in the industry.

Qualifications

• Previous experience in outbound sales or telesales.
• Excellent communication, interpersonal, and presentation skills.
• Strong negotiation and persuasion abilities.
• Proficiency in using CRM software and other sales tools.
• Highly motivated and target-driven with a proactive mindset.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Strong problem-solving abilities and resilience.