Outbound Telesales Team Lead – Durban

WNS Global Services; Durban; Vor Ort; ZAR 280.000 - 360.000; Vollzeit

Zusammenfassung

WNS Global Services Inc. in Durban is seeking a Team Leader for outbound telesales to drive high sales and ensure strong client engagement. You will lead a telesales team, monitor performance and coach members to achieve targets.

Rotational shifts and a Monday–Sunday work week are expected, with a focus on KPI attainment, quality calls and efficient administration to support field sales and overall contact centre objectives.

Qualifikationen

• Minimum 12 months sales team leader experience.
• Proven leadership / supervisory experience.
• Matric or equivalent.

Aufgaben

• Deliver success against KPI targets through effective people management.
• Create a positive learning environment and develop Lead Associates, Senior Associates and Associates.
• Lead telesales to drive sales and support field sales.
• Maintain up-to-date administrative records and manage rotating shifts.
• Foster client relationships and motivate the team to achieve maximum results.

Kenntnisse

Sales Team Leadership

People Management

Coaching

KPI Tracking

Ausbildung

Matric or equivalent

Jobbeschreibung

WNS Global Services Inc. in Durban is seeking a Team Leader for outbound telesales to drive high sales and ensure strong client engagement. You will lead a telesales team, monitor performance and coach members to achieve targets.

Rotational shifts and a Monday–Sunday work week are expected, with a focus on KPI attainment, quality calls and efficient administration to support field sales and overall contact centre objectives.