Telecoms Customer Service Team Lead

WNS; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

WNS in Cape Town is seeking a motivated Team Leader to lead and engage a team of Customer Service Advisors. You will drive industry‑leading service through KPIs while maintaining fair customer treatment and handling essential administrative tasks to keep operations up to date.

The role requires 1 year of call center team leadership experience, Matric/Grade 12, and a preferred relevant tertiary qualification. Shifts run Monday to Friday, 8:30 to 20:00.

Qualifications

• Matric/Grade 12 Certificate is essential.
• A relevant tertiary qualification preferred.

Responsibilities

• Lead a team of Customer Service Advisors to meet KPIs.
• Handle administrative duties and keep processes up to date.
• Ensure customers are treated fairly and service standards are met.

Skills

Customer Care

Numeracy

Products

Telephone Etiquette

Education

Matric/Grade 12

Relevant tertiary qualification

Tools

Systems

Job description

WNS in Cape Town is seeking a motivated Team Leader to lead and engage a team of Customer Service Advisors. You will drive industry‑leading service through KPIs while maintaining fair customer treatment and handling essential administrative tasks to keep operations up to date.

The role requires 1 year of call center team leadership experience, Matric/Grade 12, and a preferred relevant tertiary qualification. Shifts run Monday to Friday, 8:30 to 20:00.