Telecoms Customer Service Team Lead

WNS; Cape Town; Sur place; ZAR 180 000 - 300 000; Plein temps

Résumé du poste

WNS in Cape Town is seeking a motivated Team Leader to lead and engage a team of Customer Service Advisors. You will drive industry‑leading service through KPIs while maintaining fair customer treatment and handling essential administrative tasks to keep operations up to date.

The role requires 1 year of call center team leadership experience, Matric/Grade 12, and a preferred relevant tertiary qualification. Shifts run Monday to Friday, 8:30 to 20:00.

Qualifications

• Matric/Grade 12 Certificate is essential.
• A relevant tertiary qualification preferred.

Responsabilités

• Lead a team of Customer Service Advisors to meet KPIs.
• Handle administrative duties and keep processes up to date.
• Ensure customers are treated fairly and service standards are met.

Connaissances

Customer Care

Numeracy

Products

Telephone Etiquette

Formation

Matric/Grade 12

Relevant tertiary qualification

Outils

Systems

Description du poste

WNS in Cape Town is seeking a motivated Team Leader to lead and engage a team of Customer Service Advisors. You will drive industry‑leading service through KPIs while maintaining fair customer treatment and handling essential administrative tasks to keep operations up to date.

The role requires 1 year of call center team leadership experience, Matric/Grade 12, and a preferred relevant tertiary qualification. Shifts run Monday to Friday, 8:30 to 20:00.