Outbound Client Care Consultant (VAPS)

King Price Insurance Company Ltd; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

King Price Insurance Company Ltd is seeking an outbound client care consultant to provide superior service to internal and external clients and to upsell value added products to retain and grow the client base. The role emphasizes quality standards, product knowledge, and strong client interaction.

Responsibilities include upselling to existing clients, maintaining King Price values, and assisting with client queries and updates. Essential background includes Matric, RE5, and FAIS.

Qualifications

• Matric or matric equivalent is essential.
• RE5 is essential.
• Full FAIS Qualification is advantageous.
• Previous call centre experience in client care and/or sales environments is essential.
• Excellent product knowledge is essential.

Responsibilities

• Upselling a variety of products to existing clients.
• Maintaining quality standards in line with King Price’s values.
• Assisting with client queries and updates.

Skills

Call centre

Product knowledge

Client care

Sales experience

Communication

Education

Matric or equivalent

RE5

FAIS qualification

Job description

We’ve got a position available for an outbound client care consultant - value added products

Company: King Price

Purpose of the position:

Providing superior service to internal and external clients. Selling value added products in order to retain existing clients and attract new business for the organisation.

Responsibilities:

• Upselling a variety of products to existing clients
• Maintaining quality standards in line with King Price’s values
• Assisting with client queries and updates

Requirements:

• Matric or matric equivalent (essential)
• RE5 (essential)
• Full FAIS Qualification (advantageous)
• Previous call centre experience, preferably in client care and/or sales environments (essential)
• Excellent product knowledge

Skills and Attributes:

• Live the King Price values
• Excellent attention to detail and quality oriented
• Strong problem-solving, decision-making and objection handling skills
• Deadline and results driven
• Ability to cooperate and communicate with all levels of management and with external clients
• Strong people skills and client-oriented
• Team player
• Show traits of resilience, integrity, ambition and passion
• Work well under pressure