Team Lead: VAPS Sales - Afrikaans

Telesure Investment Holdings (TIH)

Johannesburg

On-site

ZAR 420,000 - 640,000

Full time

14 days+

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Job summary

A leading financial services company is seeking a Team Lead for VAPS Sales in Johannesburg. The role involves managing team performance, operational support, and customer relationships, alongside developing and coaching consultants. Candidates should possess extensive sales experience and a proven track record in leadership roles. Relevant educational qualifications and certifications are advantageous. This is an excellent opportunity for those looking to lead a dynamic team in the financial sector.

Qualifications

5 or more years of sales experience is essential.
3 or more years of sales experience in a leadership role is essential.
Experience in the Financial Services Industry is advantageous.
Matric/Grade 12 or SAQA Equivalent (Essential)
Relevant FAIS/Compliance qualifications advantageous

Responsibilities

Provide operational support and act as a first-line supervisor.
Develop performance objectives and report on team performance.
Help manage clients and resolve customer queries.
Ensure compliance with policies and regulatory codes.
Motivate staff to achieve local business goals.
Identify team development needs and provide training.
Monitor team CRM usage and resolve issues.
Extract data to generate reports and suggest improvements.
Develop work schedules and approve overtime.
Personal Capability Building: stay updated on policy changes and obtain accreditations.

Skills

Sales management

Performance management

Customer relationship management

Coaching and development

Customer service

Education

Matric / Grade 12 or SAQA Accredited Equivalent

RE 5

STI Qualification

FAIS recognised qualification

Class of Business Certification

Job description

Team Lead: VAPS Sales - Afrikaans

Telesure Investment Holdings (TIH) is home to some of South Africa’s leading financial service providers. Join us to grow your career while being part of an organisation with purpose.

Job Purpose

Connect with the customer and consultant, conduct needs analysis and propose solutions and benefits. Demonstrate solid knowledge of our products, their characteristics, and the market, and focus on growing the brand. Ensure consultants meet targets, review performance, and coach them to achieve required sales and operational results.

Responsibilities

Operations Management
Provide operational support services and act as first‑line supervisor of a transactional operations area, using existing systems and protocols.
Performance Management
Develop and propose performance objectives; take action to achieve agreed objectives using the organisation's performance management systems. Report on team performance, set objectives for direct reports or project/account team members, and hold them accountable.
Customer Management (External)
Help manage clients by carrying out standard activities, providing support, managing customer queries and complaints, and resolving issues, escalating complex cases as necessary.
Operational Compliance
Identify non‑compliance instances within the team, report and escale issues in line with the organisation's policies and relevant regulatory codes.
Leadership and Direction
Explain the local action plan, connect it with the broader business objectives, and motivate staff to achieve local business goals.
Capability Building
Use the formal development framework to identify team members’ development needs, plan actions to build capabilities, and provide training or coaching.
Customer Relationship Management (CRM) Data
Monitor team usage of the CRM system, resolve standard issues, and escale to senior management when needed.
Insights and Reporting
Extract and combine data to generate reports, identify gaps, and suggest improvements to reach targets.
Work Scheduling and Allocation
Develop short‑ or medium‑term work schedules to achieve commitments, approve overtime, and utilise additional resources.
Personal Capability Building
Stay current with policy updates, industry changes, and regulatory developments through training, conferences, and specialist media. Maintain relevant professional accreditations.