Sales Consultant - VAPS Non-Advisory (Mount Edgecombe)

Telesure Investment Holdings (TIH); Durban; On-site; ZAR 150,000 - 200,000; Full time

Job summary

Telesure Investment Holdings (TIH) invites applications for a telephonic sales role where you will develop customer relationships and sell financial services. The ideal candidate will have Matric/Grade 12 and 2-3 years of telephonic sales experience, ensuring operational compliance and using CRM tools.

This role is pivotal in meeting sales KPIs through effective customer engagement, needs analysis, and offering tailored solutions. Join us in making a difference in our customers' lives.

Qualifications

• Solid knowledge of products and their characteristics.
• Experience in the Financial Services Industry.
• 2-3 years of telephonic sales experience.

Responsibilities

• Develop customer relationships by making calls.
• Clarify customer needs through interviews.
• Set objectives and present solutions to customers.
• Identify products that meet customer needs.
• Ensure compliance with organizational policies.
• Enter data into CRM after customer interactions.
• Prioritize workflow and meet productivity standards.
• Stay updated on internal and external regulations.
• Identify potential customers through referrals.

Skills

Telephonic sales experience

Customer relationship management

Product knowledge

Needs analysis

Education

Matric / Grade 12 / SAQA Accredited

Job description

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Requires solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

Responsibilities

• Customer Relationships Development: Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.
• Customer Needs Clarification: Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements and make detailed notes.
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
• Sell Customer Propositions: Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
• Operational Compliance: Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Customer Relationship Management (CRM) Data: Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
• Performance Management: Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.
• Personal Capability Building: Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
• Sales Opportunities Creation: Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Matric / Grade 12/ SAQA Accredited (Essential)

Experience

• 2-3 year telephonic sales experience (Essential)
• Experience in Financial Services Industry (Advantageous)

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.