OTC Order-to-Cash Support Specialist

Vylor; Bethal; Presencial; ZAR 180.000 - 280.000; Jornada completa

Descripción de la vacante

Vylor is hiring an OTC Sales Support Coordinator to join the Pannar team in Bethal. The role drives order-to-cash activities, coordinating with Sales, Supply Chain, Logistics, and Finance to ensure accurate orders and on-time delivery.

You will manage orders, resolve issues, monitor credit blocks, invoice customers, and support reporting and audits. A university degree and 3+ years of OTC exposure are preferred, with strong Excel and SAP skills.

Formación

• University graduate preferable.
• At least 3 years' experience within order management and order-to-cash (OTC) customer service facing processes.
• Experience with customer accounts, invoicing and reconciliations.
• Understanding of credit management and accounts receivable processes.
• Ability to coordinate across Sales, Credit, Finance, Supply Chain and Logistics.
• Strong organizational and prioritization skills.
• Proficiency in Excel and ERP/order management systems such as SAP.
• Strong communication skills with the ability to engage confidently with customers.
• Strong attention to detail and accuracy.
• Good problem-solving and complaint resolution skills.
• Strong reporting and analytical skills.
• Flexibility to work extended hours during peak seasonal periods.

Responsabilidades

• Order Management: Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry guiding activities of the order process.
• Receive and record customer complaints and facilitate resolution with internal partners.
• Follow-up on credit blocks with credit department.
• Ensure active customer portfolio confirmed for the season is not affected by missing/delayed credit setup.
• Customer account management and invoicing.
• Manage customer account and reconciliations with Sales, Credit and Accounts Receivables.
• Work closely with ASM on past due monitoring reporting.
• Initiate and resolve actions related to disputes/claims raised by customers.
• Monthly internal control document preparation and submission.
• Reporting, Audits - provide Customer, Sales, Shipments, Invoice Accuracy, Customer Complaints, Speed-of-Resolution and Delivery-in-Full.
• Regularly obtain customer feedback from reps to improve service delivery.

Conocimientos

Organizational skills

Communication skills

Excel

ERP

SAP

Driver's license

Educación

University degree preferred

Herramientas

SAP

Descripción del empleo

Vylor is hiring an OTC Sales Support Coordinator to join the Pannar team in Bethal. The role drives order-to-cash activities, coordinating with Sales, Supply Chain, Logistics, and Finance to ensure accurate orders and on-time delivery.

You will manage orders, resolve issues, monitor credit blocks, invoice customers, and support reporting and audits. A university degree and 3+ years of OTC exposure are preferred, with strong Excel and SAP skills.