Ops Specialist: Software Asset Management

BCXP; Centurion; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A technology management firm in South Africa is seeking an Ops Specialist for Software Asset Management. The role involves managing software licensing contracts, leading remediation teams, and optimizing license usage. Candidates should have at least 3 years of experience in SAM licensing or 5 years in management, along with proficiency in Flexera. This position requires strong leadership, communication skills, and the ability to analyze data for effective decision-making.

Qualifications

• 3 years of experience in SAM licensing and contract management.
• Good understanding of Tier1 Vendor licensing models.
• Experience with SAM licensing reviews using Flexera.

Responsibilities

• Manage contracts related to software licenses for the full cycle.
• Lead team to manage and remediate unauthorized software.
• Identify opportunities for license optimization.

Skills

Microsoft Office

Data Management

Communication

Customer Service

Hardware/Software Installation

Education

NQF 6: 3 year Degree/Diploma in Technology or Computer Science

NQF 4: Grade 12

Tools

Flexera

Job description

Ops Specialist: Software Asset Management

This role is responsible to effectively manage contracts related to software licenses for the full cycle of agent contracting, in accordance with organisational guidelines. This position requires the ability to be able to prioritize, make independent decisions and produce high volumes of work while maintaining a high degree of accuracy to meet the customer’s requirement in line with SLA’s.

Key Deliverables / Primary Functions

• Act as the SAM remediations team leader representative to manage and remediate unauthorised software on users’ devices, advising consumers of pricing, products, and risks.
• Investigate and resolve internal and external problems by troubleshooting and conducting more research.
• Identify opportunities for license optimization by analyzing software usage patterns, identifying underutilized or unused licenses, and recommending adjustments to license allocations or software deployment strategies to minimize costs.
• Manage and track license reconciliations.
• Demonstrate leadership skills and uphold performance standards, assist with cross‑skilling and training of peers and new staff.
• Update SAM tool with software licensing and contract information in line with SLA.
• Prepare meeting presentations, reports and minutes for review by the ITAM Senior Manager.
• Handle key procurement tasks such as obtaining vendor quotes, processing PRs and POs, renewal approvals and vendor negotiations, preparing SRCs/SCACs, deviations, supplier vetting, and memoranda.
• Offer software license and contract management services, including license compliance for in scope contracts managed or supported by the BCX licensing team, and support license optimization activities.

Core Functional Skills & Capabilities

Microsoft Office

Data Management

Communication

Customer Service

Hardware/Software Installation and management

Core Behavioural Competencies

Job Match

Leading and supervising

Persuading and Influencing

Working with people

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Technology or Computer Science

OR NQF 4: Grade 12

Experience

3 years’ experience in SAM licensing, Flexera and contract management, within a complex IT environment. Must have a good understanding of the Tier1 Vendor licensing models and have performed some SAM licensing reviews using Flexera. An understanding of various publisher licensing terms and metrics (Tier 1 vendors eg Oracle, TeamViewer) is also required.

Or

5 years’ experience in SAM licensing, Flexera and contract management, within a complex IT environment. Must have a good understanding of the Tier1 Vendor licensing models and have performed some SAM licensing reviews using Flexera. An understanding of various publisher licensing terms and metrics (Tier 1 vendors eg Oracle, TeamViewer) is also required.

Certifications

ITIL SAM

Level of Engagement & Span of Control

Span of Control 3

Level of Engagement Engagement with internal and external clients.

Special Requirements / Employment Condition