Operations Training Facilitator for Service Excellence

Shopritex; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

ShopriteX in Bellville, South Africa, is seeking a Training Coordinator to design and deliver practical training for operational teams. The role focuses on aligning learning with service goals and improving performance through structured programs.

You will facilitate sessions, assess learner readiness, and support content updates and continuous improvement in collaboration with stakeholders. A Diploma in Communications, Learning and Development is essential.

Qualifications

• Diploma in Communications, Learning and Development or related field is essential.
• 1–2 years’ experience in training facilitation, learning support, or training delivery in service-oriented environments.
• Experience using assessments, feedback, and operational data to identify learning needs.

Responsibilities

• Maintain high-quality training standards to support employee development and service delivery.
• Align training activities with operational goals and portfolio priorities.
• Facilitate training sessions, coaching, and learner evaluations.
• Coordinate training logistics, schedules, materials, attendance, and feedback.
• Develop and maintain training plans and learning resources using relevant systems.

Skills

Training facilitation

Learning & development

MS Office 365

Education

Diploma in Communications, Learning and Development

Tools

MS Office 365

Excel

Job description

ShopriteX in Bellville, South Africa, is seeking a Training Coordinator to design and deliver practical training for operational teams. The role focuses on aligning learning with service goals and improving performance through structured programs.

You will facilitate sessions, assess learner readiness, and support content updates and continuous improvement in collaboration with stakeholders. A Diploma in Communications, Learning and Development is essential.