Operations Team Member I

Aramex; Cape Town; On-site; ZAR 240,000 - 380,000; Full time

Job summary

Aramex in Cape Town seeks an operations supervisor to manage day-to-day express procedures, ensure accurate receiving, processing, and system updates for timely deliveries.

You will monitor handling of packages from weighing to manifesting, enforce quality standards, and coordinate with internal/external teams to resolve on-hold or special requests promptly.

Qualifications

• Good command of English is required.
• MS Office proficiency expected.
• High School or Diploma is required.

Responsibilities

• Assist in managing the receiving process from ground couriers, ensuring adherence to standard procedures and quality audits.
• Oversee the processing of incoming packages, including weighing, coding, packing, and ensuring compliance with destination requirements.
• Monitor the input of packages into the system, ensuring accuracy in origin scanning, bagging, and manifesting.
• Support the monitoring and control of pre-alerting and bagging processes according to destination specifications.
• Implement and uphold procedures to ensure compliance with quality audits and service standards.
• Serve as a point of contact for customer service on on-hold shipments, repacking, bad addresses, and special requests.
• Address inquiries from internal and external customers promptly.
• Foster effective communication among team members and with internal and external stakeholders to streamline operations.
• Oversee the control and filing of all related paperwork, ensuring proper organization and adherence to record retention policies.
• Identify and report shipments containing illegal materials, ensuring compliance with legal standards.
• Provide guidance and support to junior team members, assisting with training and development in operational procedures.

Skills

Good command of English

Education

High School / Diploma

Tools

MS Office: Word, Excel & Outlook

Job description

Implement the day-to-day express operations procedures and policies to ensure smooth flow of Operations in terms of receiving/processing of packages, on time delivery and system updating.

Job Description

• Assist in managing the receiving process from ground couriers, ensuring adherence to standard procedures and quality audits.
• Oversee the processing of incoming packages, including weighing, coding, packing, and ensuring compliance with destination requirements.
• Monitor the input of packages into the system, ensuring accuracy in origin scanning, bagging, and manifesting.
• Support the monitoring and control of pre-alerting and bagging processes according to destination specifications.
• Implement and uphold necessary procedures to ensure compliance with quality audits and service standards.
• Act as a point of contact for customer service functions related to on-hold shipments, repacking, bad address management, and special requests. Address inquiries from internal and external customers promptly.
• Foster effective communication among team members and with internal and external stakeholders to streamline operations.
• Oversee the control and filing of all related paperwork, ensuring proper organization and adherence to record retention policies.
• Identify and report shipments containing illegal materials such as drugs, weapons, or restricted liquids, ensuring compliance with legal standards.
• Provide guidance and support to junior team members, assisting with training and development in operational procedures

Job Requirements - Experience and Education

• High School, Junior college or Diploma
• Good Command of English
• MS Office Applications (Word, Excel & Outlook)