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Aramex in Cape Town seeks a site supervisor to manage morning and afternoon shifts, oversee loading and unloading, and ensure deliveries and pickups meet service standards.
You will supervise staff, handle admin tasks, and liaise with the dispatcher and operations team to keep client service at a high level.
Responsibilities include staff discipline, attendance, uniforms, and quick resolution of client queries at the In-house site.
Facilitating the morning and afternoon shift, ensuring that deliveries and collections are processed. This requires the handling of deliveries and pickup of consignments in a safe and professional manner in accordance with company service standards to achieve the highest level of customer satisfaction. This role requires coordinating with the dispatcher and the express / domestic operations Team Leader / Supervisor.
Physical work involved (loading of boxes etc.)
Daily running of both the Operational and Admin responsibilities of the In-house site
Excel experience
Responsible for all the staff working at the In-house site, or any other site linked to the client i.e. all leave requirements and forms, uniforms etc.
Manage and assist with all queries re clientfs consignments, following up with the Aramex office, and also the appointed Accounts Manager
Ensure that staff abides with all the rules and regulations as laid down by the client
Ensuring that staff follow the Disciplinary Rules and Guidelines of Aramex as published in the employee handbook
Daily liaison with Operations is absolutely critical in the smooth running of an In-house operation, thus commitment to comunicating daily with them, will ensure that the Service to the client is delivered.