Operations Supervisor

Aramex; Centurion; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading logistics company in Centurion is searching for an Operations Supervisor to oversee and enhance operational efficiency. The role involves managing domestic courier operations while ensuring adherence to company policies and KPIs. Candidates should have at least 5 years of experience in the courier industry, leadership experience, and proficiency in MS Office. A valid driver's license and Public Driver’s Permit are required. This full-time position offers growth opportunities in a dynamic work environment.

Qualifications

• At least 5 years’ experience in domestic courier operations.
• Minimum 2 years experience managing a team.
• Valid Code 10 Driver’s license and a valid Public Driver’s Permit (PDP).

Responsibilities

• Manage operational excellence of the Pretoria Operations.
• Ensure all operational aspects are managed according to company requirements.
• Implement and meet agreed KPIs.
• Ensure disciplinary code and procedures are enforced.

Skills

Adaptability

Data Analysis

Communication Skills

Crisis Management

Problem Solving

Teamwork

Decision Making

Delegation

Direction

Education

Matric (Grade 12)

Tertiary qualification in Logistics

Tools

MS Office applications (Word, Excel, PowerPoint, Outlook)

Power BI

Job description

Join to apply for the Operations Supervisor role at Aramex.

Purpose of the Job: Monitoring Express and domestic operation to ensure effective and efficient workflow in line with the standards, procedures, and policies.

Responsibilities

• Manage the operational excellence of the Pretoria Operations.
• Deliver sustainable cost benefits to the business.
• Ensure that all operational aspects are managed in accordance with company requirements.
• Manage and deliver projects within time and budget when required.
• Interact with Sales and create a proactive working relationship to enable us to deliver world‑class service.
• Manage the operations and any other tasks required to meet company requirements.
• Implement and meet agreed KPI’s.
• Develop a culture of pride and excellence in your area of responsibility.
• Ensure that agent SLA’s are met and enforced.
• Manage all assets under your control correctly.
• Effective and efficient management of collections and deliveries.
• Compile Route Optimization reports as well as SLA reports.
• Problem identification, analysis and implementation of solutions.
• Ensure that the disciplinary code and procedures of Aramex are consistently and fairly applied to all levels of staff in cases of misconduct.
• Monitor and ensure the safety and security of staff.

Qualifications

• Matric (Grade 12).
• Tertiary qualification in Logistics is advantageous.
• MS Office applications (Word, Excel, PowerPoint & Outlook) and Power BI would be advantageous.
• Must have at least 5 years’ experience in Domestic courier operations.
• Must have minimum 2 years experience managing a team.
• Valid Code 10 Driver’s license and a valid Public Driver’s Permit (PDP).

Leadership Behaviors

• Building Outstanding Teams.
• Setting a clear direction.
• Simplification.
• Collaborate & break silos.
• Execution & Accountability.
• Growth mindset.
• Innovation.
• Inclusion.
• External focus.
• Skills: Adaptability, Data Analysis, Communication Skills, Crisis Management, Problem Solving, Teamwork, Decision Making, Delegation and Direction.

Seniority Level

Mid‑Senior level.

Employment type

Full‑time.

Job function

Management, Strategy/Planning, and Supply Chain.

Industries

Wholesale Import and Export, Transportation, Logistics, Supply Chain and Storage, and Railroad Equipment Manufacturing.