Guest Services Manager – Sea Point

JVR Software; Cape Town; A distancia; ZAR 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

HotelJobs in South Africa is seeking an experienced and polished Guest Services Manager to lead personalised service across its ultra-luxury Sea Point hotel properties. You will oversee Guest Services and Butler operations, ensuring seamless arrivals and memorable stays.

Reporting to the Operations Manager, you will recruit, train and coach the team, coordinate VIP stays, and liaise with Front Office, Concierge, Housekeeping and F&B to uphold brand standards and deliver discreet, exceptional

Formación

• Hospitality qualification preferred.
• Proven guest services management in ultra-luxury hotels.
• International hospitality experience.
• Pre-opening hotel experience.
• Experience managing butler services and VIP guest experiences.
• Strong leadership and communication skills.
• Shift, weekend and holiday availability.
• Proficiency with PMS and MS Office.

Responsabilidades

• Lead daily Guest Services and Butler operations.
• Oversee arrivals, departures and personalised service.
• Coordinate VIP stays and guest preferences.
• Guide butler team to anticipate needs.
• Work with Front Office, Concierge, Housekeeping, F&B.
• Handle escalated guest concerns and service recovery.
• Review feedback and identify improvements.
• Recruit, train and roster team members.
• Maintain guest profiles and service records.
• Support pre-opening planning and training.
• Monitor performance and uphold brand standards.
• Report trends and improvements to Operations Manager.

Conocimientos

Leadership

Coaching

Team management

Communication

Complaint resolution

Educación

Hospitality qualification

Herramientas

PMS

Microsoft Office

Descripción del empleo

Employer HotelJobs Location South Africa Job type Other IT/Computer Salary Not specified Posted 13 Nov 2026

An Ultra-Luxury Hotel Group in Sea Point is looking for an experienced and polished Guest Services Manager to lead personalised guest service across its hotel properties.

The successful candidate will oversee Guest Services and Butler operations; ensuring seamless arrivals; attentive service and memorable stays.

Duties:

• Lead daily Guest Services and Butler operations, ensuring consistent luxury service standards.
• Oversee guest arrivals, departures, welcome arrangements and personalised service throughout each stay.
• Coordinate VIP stays, special occasions, guest preferences and requests across departments.
• Guide the butler team in anticipating guest needs and delivering discreet, attentive service.
• Work closely with Front Office, Concierge, Housekeeping, Food & Beverage and other departments to ensure seamless service.
• Handle escalated guest concerns professionally and follow through on service recovery.
• Review guest feedback and identify opportunities to improve the guest experience.
• Recruit; train, coach and roster team members according to operational requirements.
• Maintain accurate guest profiles, handover records and service documentation.
• Support pre-opening planning, including service procedures, team training and operational readiness.
• Monitor team performance and uphold grooming, presentation and brand standards.
• Report guest service trends, operational challenges and improvement recommendations to the Operations Manager.

Requirements:

• A relevant hospitality qualification would be advantageous.
• Proven Guest Services management experience within an ultra-luxury hotel environment.
• International hospitality experience and experience within an international hotel brand.
• Hotel pre-opening experience.
• Experience managing butler services and personalised VIP guest experiences.
• Strong leadership, coaching and team management skills.
• Excellent communication, interpersonal and complaint-resolution skills.
• Sound knowledge of hotel operations and coordination between departments.
• Proficiency in hotel Property Management Systems and Microsoft Office.
• Exceptional attention to detail, discretion and cultural awareness.
• A polished, professional manner and a calm approach under pressure.
• Willingness to work shifts, weekends and public holidays.