Operations Director - Rossa

C Suite Preferred; Johannesburg; On-site; ZAR 2,000,000 - 2,800,000; Full time

Job summary

C Suite Preferred in Johannesburg, South Africa, invites an accomplished Operations Director to lead the execution of its SA operations strategy across a network of company-owned and franchised restaurants.

You will drive sustainable sales and profitability, strengthen operational capability, ensure a consistent customer experience, and develop a high-performance culture across the national restaurant network.

Qualifications

• Bachelor's degree in Business, Commerce, Engineering or a related field.
• MBA or relevant master's degree would be advantageous.
• A minimum of 10 years' experience in a senior Operations, Sales or Commercial leadership position.
• Direct accountability for sales, profitability and people management.
• Experience in retail, service, restaurant or multi-outlet sectors.
• Experience in a multinational organisation or franchise-led model is advantageous.

Responsibilities

• Lead operational excellence across company-owned and franchised restaurants.
• Translate the national operations strategy into consistent execution across the network.
• Drive sales growth, profitability, customer experience and operating standards.
• Ensure restaurants operate consistently with brand and service standards.
• Build a unified, performance-driven operating culture across the network.
• Develop and maintain relationships with franchisees and key stakeholders.
• Lead field operations teams and provide guidance across the SA network.
• Collaborate with Leadership, Commercial, Marketing and People and Culture teams.
• Identify opportunities for innovation and continuous improvement.
• Improve costs across fixed, variable and above-store to strengthen the business model.

Skills

Commercial acumen

Financial analysis

Leadership

Strategic execution

People development

Communication

Stakeholder management

Education

Bachelor's degree in Business, Commerce, Engineering or related field

MBA or relevant master's degree

Job description

An established multinational organisation operating within the restaurant and food-service sector is seeking an accomplished Operations Director to lead the execution of its South African operations strategy across a network of company-owned and franchised restaurants.
The successful candidate will be responsible for driving sustainable sales and revenue growth, improving profitability, strengthening operational capability and ensuring a consistent customer experience across the national restaurant network.

Key Responsibilities

• Lead the operational excellence agenda across company-owned and franchised restaurants.
• Translate the national operations strategy into consistent execution across the restaurant network.
• Drive continued improvement in sales growth, profitability, customer experience and operating standards.
• Ensure that all restaurants operate consistently and in accordance with established brand and service standards.
• Build a unified, performance-driven operating culture across the restaurant network.
• Develop and maintain strong relationships with franchisees and other key stakeholders.
• Strengthen operational capability across the business.
• Lead the development and performance of field operations teams.
• Provide operational expertise and practical guidance across the South African network.
• Participate in field visits, business reviews, operational reviews and relevant leadership forums.
• Identify and implement opportunities for innovation and continuous improvement.
• Improve fixed, variable and above-store costs to strengthen the overall restaurant business model.
• Collaborate closely with Leadership, Commercial, Marketing and People and Culture teams.
• Bachelor's degree in Business, Commerce, Engineering or a related field.
• An MBA or relevant master's degree would be advantageous.
• A minimum of 10 years' experience in a senior Operations, Sales or Commercial leadership position.
• Direct accountability for sales, profitability and people management is essential.
• Proven experience within the retail, service, restaurant or multi-outlet sector.
• Demonstrated experience in developing people and delivering results through teams.
• Experience working within a multinational organisation would be advantageous.
• Experience working with franchisees or within a franchise-led operating model would be highly advantageous.

Skills and Competencies

• Strong commercial and financial acumen.
• Ability to formulate, interpret and analyse financial and operational data.
• Strong operational management and strategic execution capabilities.
• Excellent planning, directing and leadership skills.
• Strong people-development and coaching capability.
• Excellent verbal and written communication skills.
• Strong interpersonal and stakeholder-management capabilities.
• Ability to influence internal and external stakeholders at senior level.
• High personal accountability and a strong work ethic.

Application

Experienced operations leaders with a strong record of driving growth, profitability, operational excellence and people performance within complex, multi-site environments are invited to apply.

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