Operations Director - RoSSA

KFC; Johannesburg; On-site; ZAR 1,500,000 - 2,100,000; Full time

Job summary

KFC South Africa is seeking a senior Operations leader to drive equity and franchise sales, profitability, and customer experience across all restaurants. You will lead the Operations strategy, ensure Brand Standards, and foster a unified, high-performance culture across the South Africa system.

The role requires a minimum 10 years in senior Operations/Sales with strong stakeholder management, financial acumen, and people development. MBA preferred, multi-outlet experience advantageous.

Qualifications

• Minimum 10 years’ experience in senior Operations/Sales/Commercial role with P&L responsibility.
• Experience in retail, service or multi-outlet environments preferred.
• Proven people development and results delivery.

Responsibilities

• Drive World Class Operations and revenue growth across Equity & Franchise.
• Lead people development, governance, operating excellence and cost optimisation.
• Ensure brand standards and a unified operating system across restaurants.
• Build stakeholder relationships and propel the Ops agenda in equity and franchise.
• Support cost reduction initiatives and continuous improvement programs.

Skills

Operations management

Sales/profit growth

People development

Brand standards

Negotiation

Financial analysis

Leadership

Stakeholder management

Multi-outlet experience

Education

Bachelor's degree in business / related field

MBA or master's degree

Job description

Responsible for execution of all KFC South Africa Franchise and Equity sales in Restaurant and associated operations activities, designed to deliver continuous sales growth, revenue growth, and margin expansion (profit targets).

Drives the Operations strategy, executes a consistent customer experience across all the restaurants in RoSSA.

Responsibilities

• Deliver World Class Operations and Unmatched Operating Capability agenda across Equity & Franchise.
• Lead continued progress in all elements of People Development, GES, ROCC, Operating Excellence and Sales & Profit Growth as well as Innovation and Continuous Improvement.
• Ensure all restaurants operate with Brand Standards and drive a ‘one-system’ mindset.
• Develop and foster relationships with all key stakeholders in equity and franchise to fast track the Ops agenda
• Continue to build a strong culture across field operations
• Build operations capability in the business
• Provide Operations ‘know-how’ across the South Africa system
• Participate in RGM Annual Conference, Equity Stewardships, Field Visits, Business Reviews and other forums as required
• Drive continuous improvement in fixed and variable restaurant and above store costs with an aim to continuously improve the business mode.

EDUCATION

• Bachelor's degree in business, Commerce, Engineering or related field.
• MBA or master's preferred.

Experience

• Minimum 10 years’ experience in senior Operations/Sales Commercial position with direct accountability for sales, profit and people management essential
• Experience with retail, service and/or multi-outlet industry highly regarded.
• Must be able to demonstrate people development skills in achievement of results

Skills & Competencies

• Sound understanding and knowledge of service department functions and ability to maximize same for Market.
• Ability to formulate and analyze financial data essential.
• Sound management, planning, directing, and leading skills.
• Excellent negotiation, communication and interpersonal skills.
• Previous experience with multi-national preferred
• High work ethic.