Operations Director - RoSSA (5486)

YUM; South Africa; On-site; ZAR 1,800,000 - 2,400,000; Full time

Job summary

KFC RoSSA is seeking an Operations Director to drive all franchise and equity sales and oversee restaurant operations in South Africa. Hybrid work model and senior leadership responsibilities underscore the role.

The ideal candidate has 10+ years in senior operations/sales, with a track record in retail or multi-outlet environments, and a strong emphasis on people development, cost management, and customer experience.

Qualifications

• Bachelor's degree in business, Commerce, Engineering or related field.
• MBA or master's preferred.

Responsibilities

• Deliver World Class Operations and Unmatched Operating Capability across Equity & Franchise.
• Lead continued progress in People Development, GES, ROCC, Operating Excellence and Sales & Profit Growth, plus Innovation and Continuous Improvement.
• Ensure all restaurants operate with Brand Standards and drive a ‘one-system’ mindset.
• Develop and foster relationships with key stakeholders in equity and franchise to fast track the Ops agenda.
• Continue to build a strong culture across field operations.
• Build operations capability in the business.
• Provide Operations ‘know-how’ across the South Africa system.
• Participate in RGM Annual Conference, Equity Stewardships, Field Visits, Business Reviews and other forums as required.
• Drive continuous improvement in fixed and variable restaurant and above store costs to improve the business model.

Skills

Operations leadership

Sales growth

People development

Financial analysis

Negotiation

Stakeholder management

Multi-outlet experience

Education

Bachelor's degree in business or related

MBA preferred

Job description

It all started with one cook who created a finger lickin' good recipe more than 75 years ago, a list of secret herbs and spices scratched out on the back of the door to his kitchen.

Operations Director - RoSSA

KFC

Hybrid

• Responsible for execution of all KFC South Africa Franchise and Equity sales in Restaurant and associated operations activities, designed to deliver continuous sales growth, revenue growth, and margin expansion (profit targets).
• Drives the Operations strategy, executes a consistent customer experience across all the restaurants in RoSSA.

Responsibilities:

• Deliver World Class Operations and Unmatched Operating Capability agenda across Equity & Franchise.
• Lead continued progress in all elements of People Development, GES, ROCC, Operating Excellence and Sales & Profit Growth as well as Innovation and Continuous Improvement.
• Ensure all restaurants operate with Brand Standards and drive a ‘one-system’ mindset.
• Develop and foster relationships with all key stakeholders in equity and franchise to fast track the Ops agenda
• Continue to build a strong culture across field operations
• Build operations capability in the business
• Provide Operations ‘know-how’ across the South Africa system
• Participate in RGM Annual Conference, Equity Stewardships, Field Visits, Business Reviews and other forums as required
• Drive continuous improvement in fixed and variable restaurant and above store costs with an aim to continuously improve the business mode.

EDUCATION

• •Bachelor's degree in business, Commerce, Engineering or related field.
• •MBA or master's preferred.

EXPERIENCE

• •Minimum 10 years’ experience in senior Operations/Sales Commercial position with direct accountability for sales, profit and people management essential
• •Experience with retail, service and/or multi-outlet industry highly regarded.
• •Must be able to demonstrate people development skills in achievement of results

SKILLS & COMPETENCIES

• •Sound understanding and knowledge of service department functions and ability to maximize same for Market.
• •Ability to formulate and analyze financial data essential.
• •Sound management, planning, directing, and leading skills.
• •Excellent negotiation, communication and interpersonal skills.
• •Previous experience with multi-national preferred

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