Operations Controller

Flink Recruitment; Brakpan; On-site; ZAR 600,000 - 1,200,000; Full time

Job summary

Flink Recruitment in Brakpan, Gauteng, is seeking an experienced Logistics/Operations Manager to lead daily transport, warehousing and distribution activities. You will monitor KPIs, optimize routes, and ensure compliance with safety standards.

The role requires a Bachelor’s in Logistics or related field and 3–5 years’ logistics management experience. Proficiency with SAP, WMS or TMS is essential, along with strong leadership and communication skills.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 3–5 years of experience in logistics or operations management.
• Strong organizational and multitasking abilities.
• Excellent problem-solving and analytical skills.
• Proficiency in logistics management software (SAP, WMS, or TMS).
• Strong communication and interpersonal skills.
• Ability to adapt quickly to changing priorities.
• Knowledge of transportation regulations and compliance standards.
• Experience in budgeting and cost control.
• Ability to work in high-pressure environments.

Responsibilities

• Plan, coordinate, and monitor daily logistics operations, including transportation, warehousing, and distribution activities.
• Ensure timely dispatch and delivery of goods, adhering to customer expectations and company standards.
• Manage inventory levels and ensure stock accuracy.
• Track KPIs such as delivery times, cost efficiency, and resource utilization.
• Generate reports to identify trends and optimize operations.
• Conduct regular audits to maintain high operational standards.
• Implement corrective actions when non-compliance or inefficiencies are identified.
• Supervise and provide guidance to the logistics team, including drivers, warehouse staff, and dispatchers.
• Act as the primary point of contact for operational queries and customer complaints.
• Collaborate with clients to address concerns and enhance satisfaction levels.
• Optimize routes, resources, and processes to achieve cost efficiency.
• Utilise logistics management software to streamline operations.
• Identify and implement technology solutions to improve operational efficiency.

Skills

Leadership

Organization

Problem-solving

Communication

Adaptability

Education

Bachelor's degree in Logistics/Supply Chain/Business Administration

Tools

SAP

WMS

TMS

Job description

Key Responsibilities

Operations Management

• Plan, coordinate, and monitor daily logistics operations, including transportation, warehousing, and distribution activities.
• Ensure timely dispatch and delivery of goods, adhering to customer expectations and company standards.
• Manage inventory levels and ensure stock accuracy.

Performance Monitoring & Reporting

• Track key performance indicators (KPIs) such as delivery times, cost efficiency, and resource utilization.
• Generate reports to identify trends, optimize operations, and support management decisions.

Compliance & Quality Assurance

• Ensure adherence to industry regulations, company policies, and safety protocols.
• Conduct regular audits to maintain high operational standards.
• Implement corrective actions when non-compliance or inefficiencies are identified.

Team Coordination

• Supervise and provide guidance to the logistics team, including drivers, warehouse staff, and dispatchers.
• Foster a collaborative and motivated team environment.

Customer Relationship Management

• Act as the primary point of contact for operational queries and customer complaints.
• Collaborate with clients to address concerns and enhance satisfaction levels.

Cost Control & Optimization

• Optimize routes, resources, and processes to achieve cost efficiency.

Technology & Systems

• Utilise logistics management software and tools to streamline operations.
• Identify and implement technology solutions to improve operational efficiency.

Qualifications and Skills

Education

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Experience

• Minimum of 3-5 years of experience in logistics or operations management.
• Proven track record of managing logistics processes and teams.

Skills

• Strong organizational and multitasking abilities.
• Excellent problem-solving and analytical skills.
• Proficiency in logistics management software (e.g., SAP, WMS, or TMS).
• Strong communication and interpersonal skills.
• Ability to adapt quickly to changing priorities.

Other Requirements

• Knowledge of transportation regulations and compliance standards.
• Experience in budgeting and cost control.
• Ability to work in high-pressure environments.

Key Competencies

• Leadership and team management.
• Proactive and results-driven mindset.
• Customer-oriented approach.
• Strong attention to detail and accuracy.

Working Conditions

• Fast-paced logistics environment.
• May require occasional travel to oversee operations or meet with clients.
• Flexible hours to address operational needs, including weekends or evenings if necessary.

Reporting To

• Operations Manager or General Manager.

This role is integral to ensuring the efficiency and success of the company's logistics operations, and the selected candidate will play a pivotal role in driving operational excellence.