Operations Admin Clerk - Remote/Hybrid Support & Claims

Asuer; Johannesburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

MacBook on day one

Job summary

Asuer in Johannesburg is seeking a Junior-to-Mid Operations Admin Clerk to bridge our customer-facing teams and Product team. You will help keep claims, policies and sales running smoothly, supporting first-line customer care and sales duties.

You will champion our Operations, monitor activity, and pull together weekly reports. Three days in office (Bryanston) with the rest from your preferred location, and a MacBook provided to do your best work.

Qualifications

• Insurance experience in funeral cover is essential.
• Experience monitoring call centre performance.
• Experience preparing operational reports.

Responsibilities

• Act as the bridge between Product, Customer Care and Sales teams.
• Monitor operational activity to identify issues and opportunities for improvement.
• Prepare and present weekly operational reports to the Product team.
• Provide first-line support for Customer Care and Sales teams.

Skills

Funeral insurance experience

Monitoring call centre performance

Preparing operational reports

Tools

MacBook on day one

Job description

Asuer in Johannesburg is seeking a Junior-to-Mid Operations Admin Clerk to bridge our customer-facing teams and Product team. You will help keep claims, policies and sales running smoothly, supporting first-line customer care and sales duties.

You will champion our Operations, monitor activity, and pull together weekly reports. Three days in office (Bryanston) with the rest from your preferred location, and a MacBook provided to do your best work.