Operational Team Leader - KZN

ShopriteX; KwaZulu-Natal; On-site; ZAR 420,000 - 600,000; Full time

Job summary

ShopriteX is seeking a capable leader to head a team of controllers supporting the Pingo driver network. You will monitor performance, manage escalations and drive KPI improvements while ensuring adherence to SLAs for customers.

You will coach controllers, coordinate shift handovers and work with HR on attendance and IR matters, fostering continuous improvement and collaboration across shifts.

Qualifications

• Grade 12 or equivalent at NQF level 4 (essential).
• Diploma in supply chain management or equivalent at NQF level 5 (preferred).
• Code B Driver's License (essential).
• Own reliable car (essential).
• At least 3 years working experience in an operations environment (essential).

Responsibilities

• Monitor order pipeline and flow from pick to delivery.
• Provide team stats, analyses and recommendations to improve KPIs.
• Escalate stores behind SLA and manage exceptions to prevent delays.
• Manage driver attendance and shift handovers for continuity.
• Provide regular training and feedback to Controllers.
• Promote collaboration and knowledge sharing across control centre staff.
• Work with other Team Leaders to ensure aligned leadership.
• Address employee relations matters with HR and manage attendance.
• Participate in post-incident debriefs to identify lessons learned.
• Identify system improvements and report challenges for action.

Skills

Team leadership

Operational excellence

Problem solving

Training & development

Education

Grade 12 / NQF 4

Diploma in supply chain management or equivalent

Job description

The purpose of the role is to lead a team of controllers that provides end to end support to the Pingo driver network. Proactively monitor performance indicators and exception dashboards, resolving problems timeously to ensure that Pingo meets its service level agreement to our customers.

• Monitor order pipeline and order flow from pick complete to delivery
• Team stats, analysis and recommendations on improving KPIs
• Escalation of stores that are falling behind their SLA
• Proactively manage exceptions - resolving problems timeously to prevent any delays on order
• Continuous driver attendance management throughout the shift
• Handle any escalations from Controllers to minimise business disruption, while making note of further training or process changes to prevent escalation in future.
• Provide regular training and feedback to Controllers, fostering a culture of continuous improvement and development.
• Promote collaboration and teamwork among control centre staff, facilitating open communication and knowledge sharing to enhance overall performance.
• Work with the other Team Leaders to ensure a consistent and aligned leadership team.
• Quickly and effectively manage, in conjunction with HR, any employee relation matters
• Manage sick leave and attendance, break schedules to minimize downtime and maximize productivity without compromising employee well-being or regulatory compliance.
• Ensure seamless communication and coordination during shift handovers for operational continuity and efficiency. Follow structured information exchange and collaboration between shifts, minimizing disruptions and maximizing productivity
• Participate in post-incident debriefs and reviews to identify lessons learned and opportunities for improvement in emergency response protocols and implement corrective actions as necessary to enhance future response capabilities.
• Provide regular feedback on systemsimprovements and/or challenges to help drive system improvements.
• Troubleshoot driver and system related technical issues and provide comprehensive insight and feedback
  Minimum Requirements:
  • Grade 12 or equivalent at NQF level 4 (essential)
  • Diploma in supply chain management/ transportation/ safety management or equivalent at NQF level 5 (preferred)
  • Code B Driver's License (essential)
  • Own reliable car (essential)
  • At least 3 years working experience in an operations environment (essential)