Operational Support Specialist (IT)

AtripleA recruitment & temps; Wes-Kaap; On-site; ZAR 223,200 - 334,800; Full time

Job summary

A leading recruitment firm is seeking an Operational Support Specialist in the telecommunications field. This role involves analyzing systems, gathering user requirements, and providing support for system defects. Candidates must have a Matric and a Diploma in Business Analysis. Strong analytical and communication skills are essential, as well as the ability to work independently and handle multiple assignments. Availability to work on predetermined Saturdays is required.

Qualifications

• Must understand and speak English fluently.
• Willing to learn from other team members and value feedback.
• Thorough understanding of the Bank Collections process.

Responsibilities

• Analyze and examine current systems and their effectiveness.
• Gather requirements from users.
• Support clients in managing defects and incidents.

Skills

Analytical thinking

Strong problem-solving skills

Good communication skills

Attention to detail

Ability to handle multiple assignments

Ability to work independently

Education

Matric

Certificate / Diploma in Business Analyst

Job description

Operational Support Specialist (IT)

Location: Wester Cape

Our client in the Telecommunication industry is looking for an Operational Support Specialist.

Key responsibilities

• Analyze and examine current systems, the effectiveness of systems and assist management with information regarding feasibility of systems
• Talking to users and gathering of requirements
• Producing specifications for new or modified systems
• Support clients in administer defects and incidents within the system production environment.
• Implementations of new systems.
• Follow up on testing defects
• Support to other business areas and external teams
• Strong administration skills.
• Preparing user manuals, prepare functional descriptions and update existing documents
• Good communication skills.
• Will be required to interact with different companies.
• Liase with clients and handle queries

Requirements

• Matric
• Valid Driver's License with own transport
• Certificate / Diploma in Business Analyst
• IT or Software experience
• Working experience in a Bank Collections (e.g. Debit orders)
• Working experience with Payrolls Collections
• Analytical thinking
• Willing to learn from other team members and value feedback
• Ability to handle multiple assignments
• Thorough understanding of the Bank Collections process
• Must understand and speak English fluently
• Attention to detail
• Ability to meet deadlines and handle priority changes as circumstances dictate
• Strong problem-solving skills
• Able to work independently
• Must be available immediately
• Must be willing to work on pre-determined Saturdays

Send your CV and latest pay slip to [e-mail]

ATripleA Recruitment and Temps

www.aaaa.co.za