Client Service Operations Manager

Vine Recruitment; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Vine Recruitment seeks an experienced Operations Manager for its client, a leading financial services company, at Head Office in Paarl. The role focuses on managing day-to-day operational support for clients, agents and payroll services, onboarding, contracts, and training, while building strong relationships with clients and agents.

The ideal candidate will have a BCom or equivalent, 5+ years in operations or financial services, and strong reporting, Excel and analytical abilities.

Qualifications

• BCom degree or equivalent qualification.
• Minimum 5 years' experience in operations, client services, financial services or a related environment.
• Strong knowledge of operational and process management.
• Experience with payroll administration and financial reconciliations.
• Strong client relationship management skills.
• Excellent reporting and analytical abilities.
• Advanced Excel skills advantageous.
• Strong attention to detail, organisational and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• High level of integrity, confidentiality and accountability.

Responsibilities

• Manage day-to-day operational support for clients, agents and payroll services.
• Manage client onboarding, documentation, contracts and training.
• Build and maintain strong client and agent relationships.
• Handle agent commission calculations, payments and reporting.
• Oversee payroll payments, corrections, queries and weekly reconciliations.
• Manage card distribution, stock and inventory records.
• Prepare weekly and monthly operational reports and analyse trends.
• Identify and implement process improvements to improve efficiency and service delivery.
• Ensure operational procedures, records and compliance requirements are maintained.
• Provide operational support and reporting to senior management.

Skills

Operations management

Payroll administration

Financial reconciliations

Client relationship management

Reporting

Analytical skills

Advanced Excel

Attention to detail

Communication

Stakeholder management

Education

BCom degree or equivalent

Tools

Excel

Job description

A leading financial services company is looking for an experienced Operations Manager to join their team at Head Office in Paarl.

Key Responsibilities

• Manage day-to-day operational support for clients, agents and payroll services.
• Manage client onboarding, documentation, contracts and training.
• Build and maintain strong client and agent relationships.
• Handle agent commission calculations, payments and reporting.
• Oversee payroll payments, corrections, queries and weekly reconciliations.
• Manage card distribution, stock and inventory records.
• Prepare weekly and monthly operational reports and analyse trends.
• Identify and implement process improvements to improve efficiency and service delivery.
• Ensure operational procedures, records and compliance requirements are maintained.
• Provide operational support and reporting to senior management.

Requirements

• BCom degree or equivalent qualification.
• Minimum 5 years' experience in operations, client services, financial services or a related environment.
• Strong knowledge of operational and process management.
• Experience with payroll administration and financial reconciliations.
• Strong client relationship management skills.
• Excellent reporting and analytical abilities.
• Advanced Excel skills advantageous.
• Strong attention to detail, organisational and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• High level of integrity, confidentiality and accountability.

The Ideal Candidate

A commercially minded, organised and proactive professional who enjoys working with clients and agents, takes ownership of operational processes and is passionate about delivering excellent service.

Client Service Operations Manager Paarl, Western Cape, ZA