Onsite IT Engineer (MSP) - Own & Grow Tech

Dial a Nerd; Sandton; On-site; ZAR 156,000 - 201,000; Full time

Job summary

Dial a Nerd is seeking an Intermediate IT Engineer for an onsite placement in Sandton. The role focuses on hands-on technical work across end-user devices, Windows/M365, AD/Entra ID, and networking, with responsibility for owning issues and helping users through complex problems.

You will work within a team to support a range of technologies in a corporate/ MSP-style IT environment, taking initiative and continuously expanding your technical exposure.

Qualifications

• Strong Windows desktop/laptop troubleshooting and support skills.
• Proficient in Microsoft 365 administration and usage.
• Experience with Active Directory and Entra ID user management.
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi‑Fi).
• Ability to troubleshoot network devices (switches, routers, firewalls) and establish connectivity.
• Understanding of endpoint security concepts and access permissions.
• Methodical problem diagnosis rather than guesswork.
• Good hardware and peripheral troubleshooting capabilities.
• Strong documentation and ticket-management habits.
• Ability to work independently within a larger technical team.

Responsibilities

• Own technical issues end-to-end and communicate clearly with users.
• Troubleshoot and resolve hardware, software, and network problems onsite in Sandton.
• Collaborate with the engineering team to broaden technical exposure and learn.
• Maintain clear documentation in the ticketing system and share knowledge.

Skills

Windows troubleshooting

Microsoft 365

Active Directory

Entra ID

Networking basics

Switches/routers/firewalls

Endpoint security

Problem solving

Documentation

Communication

Job description

Dial a Nerd is seeking an Intermediate IT Engineer for an onsite placement in Sandton. The role focuses on hands-on technical work across end-user devices, Windows/M365, AD/Entra ID, and networking, with responsibility for owning issues and helping users through complex problems.

You will work within a team to support a range of technologies in a corporate/ MSP-style IT environment, taking initiative and continuously expanding your technical exposure.