Intermediate Onsite IT Engineer – Sandton

Dial a Nerd; Sandton; Sur place; ZAR 156 000 - 201 000; Plein temps

Résumé du poste

Dial a Nerd is seeking an Intermediate IT Engineer for an onsite placement in Sandton. The role focuses on hands-on technical work across end-user devices, Windows/M365, AD/Entra ID, and networking, with responsibility for owning issues and helping users through complex problems.

You will work within a team to support a range of technologies in a corporate/ MSP-style IT environment, taking initiative and continuously expanding your technical exposure.

Qualifications

• Strong Windows desktop/laptop troubleshooting and support skills.
• Proficient in Microsoft 365 administration and usage.
• Experience with Active Directory and Entra ID user management.
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi‑Fi).
• Ability to troubleshoot network devices (switches, routers, firewalls) and establish connectivity.
• Understanding of endpoint security concepts and access permissions.
• Methodical problem diagnosis rather than guesswork.
• Good hardware and peripheral troubleshooting capabilities.
• Strong documentation and ticket-management habits.
• Ability to work independently within a larger technical team.

Responsabilités

• Own technical issues end-to-end and communicate clearly with users.
• Troubleshoot and resolve hardware, software, and network problems onsite in Sandton.
• Collaborate with the engineering team to broaden technical exposure and learn.
• Maintain clear documentation in the ticketing system and share knowledge.

Connaissances

Windows troubleshooting

Microsoft 365

Active Directory

Entra ID

Networking basics

Switches/routers/firewalls

Endpoint security

Problem solving

Documentation

Communication

Description du poste

Are you the person people call when technology needs to actually work?

We’re looking for a confident, capable Intermediate IT Engineer to join us in an onsite placement role in Sandton.

This isn’t a basic support position. We’re looking for someone with a strong technical foundation who understands how modern business IT fits together — from end-user devices and Microsoft environments through to networking, connectivity, security, troubleshooting and infrastructure.

You should be comfortable taking ownership of technical issues, working directly with users, thinking logically under pressure, and knowing when to dig deeper instead of simply applying the quickest fix.

What we’re looking for

• Strong Windows desktop and laptop troubleshooting skills
• Solid Microsoft 365 knowledge
• Good understanding of Active Directory, Entra ID and user administration
• Strong networking fundamentals including TCP/IP, DNS, DHCP, VLANs and Wi-Fi
• Comfortable troubleshooting switches, routers, firewalls and connectivity issues
• Understanding of endpoint security, permissions and general IT security principles
• Ability to diagnose problems methodically rather than relying on guesswork
• Good hardware and peripheral troubleshooting skills
• Confident communication with users and stakeholders
• Strong documentation and ticket-management habits
• Ability to work independently while still being part of a wider technical team

Experience working in an MSP, corporate IT environment or supporting a broad range of technologies will be a definite advantage.

The person we want

You enjoy technology, you enjoy solving problems, and you want to keep learning.

You’re not afraid of something you haven’t seen before. You investigate it, understand it and work the problem.

You take pride in doing things properly, communicate well, and understand that great IT support is as much about the person experiencing the problem as it is about the technology causing it.

Salary: R14,000 – R18,000 per month, depending on experience and technical ability

If you’ve built a strong foundation in IT and you’re looking for a role where you can take ownership, broaden your technical exposure and continue growing as an engineer, we’d like to hear from you.