Online Fulfillment Specialist: Unified Retail Delivery

Salt Digital Recruitment

Cape Town

On-site

ZAR 240,000 - 360,000

Full time

14 days+

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Job summary

Salt Digital Recruitment is seeking an Online Fulfilment Specialist in Cape Town to consolidate ecommerce fulfilment into a single, unified model. You will bridge the ecommerce platform with warehouse and delivery operations across food, fashion, beauty, and home categories.

Role involves supporting change management, documenting processes, and driving continuous improvement in a high-volume retail environment. On-site, contract position in Cape Town with market-related rates.

Qualifications

Experience in ecommerce operations, online fulfilment, or last-mile delivery in a retail environment.
Understanding of how ecommerce platforms, warehouse management systems, and delivery operations interact.

Responsibilities

Act as the operational bridge between the ecommerce platform and fulfilment execution across multiple product categories.
Support the consolidation of separate fulfilment streams into a single, unified delivery model.
Collaborate with ecommerce, warehouse management, logistics, and business operations to align processes and resolve gaps.
Identify conflicts between platform logic, warehouse capability, and delivery execution and resolve them.
Assist change management as teams transition to a centralized fulfilment model.
Document current-state and future-state fulfilment processes across categories.
Monitor fulfilment performance, flag issues, and drive continuous improvement.
Liaise with delivery and warehouse partners to ensure readiness during consolidation.