Online Community Manager (Mahikeng)

Placements24; LegKraal Gate; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Health insurance

Retirement fund

Professional development

Job summary

Placements24 is seeking an experienced Online Community Manager to lead and grow our client's virtual communities from Mahikeng. This fully remote role focuses on building engagement, moderating conversations, and delivering engaging content across South Africa and global audiences.

You will manage discussions, track metrics, and collaborate with marketing, product, and support teams to strengthen brand presence and user loyalty.

Qualifications

• Bachelor's degree in Marketing, Communications, Digital Media, or related field.
• Minimum 4 years in online community management or social media management.
• Proven success in building and scaling online communities.
• Excellent written and verbal communication; engage online audiences.
• Proficiency with social platforms, CM tools, and analytics.
• Ability to work independently in a remote setting.
• Creativity and problem-solving skills.

Responsibilities

• Develop and implement online community strategies to drive engagement and growth.
• Moderate online forums, social media groups, and other digital platforms.
• Create and curate engaging content, including posts, articles, videos, and discussions.
• Respond to community member inquiries, feedback, and issues promptly and professionally.
• Foster a positive, inclusive, and supportive online environment.
• Identify and engage with key community influencers and advocates.
• Monitor community sentiment and provide insights to internal teams.
• Organise and manage online events, such as Q&A sessions, webinars, and contests.
• Track and analyse community metrics, reporting on key performance indicators.
• Collaborate with marketing, product, and support teams to align community efforts.

Skills

Community management

Social media

Content creation

Analytics

Communication

Independent work

Education

Bachelor's degree

Tools

Analytics tools

Social media platforms

Job description

About the Role

Our client, a progressive digital services company, is seeking an experienced Online Community Manager to lead and cultivate their virtual community initiatives from Mahikeng. This fully remote role is responsible for building, growing, and managing online communities, fostering engagement, and ensuring a positive and interactive user experience. You will be the primary point of contact for community members, moderating discussions, creating engaging content, and implementing strategies to enhance community loyalty and growth. The ideal candidate is a digital native with a proven track record in online community management, excellent communication skills, and a deep understanding of social media platforms and digital engagement strategies. This position is entirely remote, allowing you to work from anywhere within South Africa, while contributing to a dynamic global online presence. We are looking for a proactive, creative, and data‑driven individual who can shape online conversations and build vibrant digital spaces. Your expertise will be crucial in strengthening brand presence and fostering authentic connections with users across various digital touchpoints, benefiting from the flexibility of a remote role.

Key Responsibilities

• Develop and implement online community strategies to drive engagement and growth.
• Moderate online forums, social media groups, and other digital platforms.
• Create and curate engaging content, including posts, articles, videos, and discussions.
• Respond to community member inquiries, feedback, and issues promptly and professionally.
• Foster a positive, inclusive, and supportive online environment.
• Identify and engage with key community influencers and advocates.
• Monitor community sentiment and provide insights to internal teams.
• Organise and manage online events, such as Q&A sessions, webinars, and contests.
• Track and analyse community metrics, reporting on key performance indicators.
• Collaborate with marketing, product, and support teams to align community efforts.

Requirements

• A bachelor's degree in Marketing, Communications, Digital Media, or a related field.
• Minimum of 4 years of experience in online community management or social media management.
• Proven success in building and scaling online communities.
• Excellent written and verbal communication skills, with a knack for engaging online audiences.
• Proficiency in social media platforms, community management tools, and analytics.
• Strong understanding of digital marketing principles and content creation.
• Ability to work independently and manage multiple projects in a remote setting.
• Demonstrated creativity and problem‑solving skills.
• Experience with user feedback collection and reporting.
• A passion for building connections and fostering online relationships.

Benefits

• This is a fully remote position, offering unparalleled flexibility and work‑life balance.
• Our client provides a competitive salary and benefits package designed to attract top talent.
• You will have the opportunity to shape and grow significant online communities, impacting brand perception and user engagement.
• Access to cutting‑edge digital tools and platforms is provided.
• Continuous professional development and training opportunities are a priority.
• Join a forward‑thinking company with a strong focus on digital innovation and employee well‑being.
• Benefit from a collaborative and supportive remote team environment.
• Your work will be instrumental in building a strong, engaged, and loyal online user base.
• We offer comprehensive health insurance and contribute to a retirement fund.
• Opportunities for career advancement within the digital marketing and community management sphere are excellent.