Online Community & Engagement Manager

Placements24; Upington; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

100% Remote work

Health insurance

Professional development opportunities

Job summary

Placements24 is seeking an Online Community & Engagement Manager to cultivate and grow our digital community. This fully remote position offers autonomy to build vibrant online spaces and drive user-generated content, while delivering exceptional online customer experiences that support e-commerce objectives.

You will spearhead community growth, craft engaging content, monitor channels, and collaborate with marketing and product teams to ensure brand consistency and drive loyalty.

Qualifications

• Experience in community or social media management
• Strong written and verbal communication skills
• Ability to moderate discussions and maintain brand voice
• Proven track record in growing online communities
• Proficiency with social media tools and platforms

Responsibilities

• Develop strategies to build and manage online communities across platforms
• Create engaging content and activities to foster interaction
• Monitor channels, respond to comments, and engage with members
• Cultivate relationships with brand advocates and influencers
• Analyze engagement metrics and provide actionable insights
• Collaborate with marketing, customer support, and product teams to align brand voice

Skills

Community management

Social media management

Content creation

Analytics

Communication skills

Job description

About the Role

Our client is searching for a charismatic and strategic Online Community & Engagement Manager to cultivate and grow their digital community. This role is vital for fostering brand loyalty, driving user-generated content, and providing exceptional online customer experiences that support our e-commerce objectives. You will be the voice of the brand online, actively engaging with customers and advocates across various platforms. As a fully remote position, this role offers significant autonomy and the chance to build vibrant online spaces from anywhere.

Key Responsibilities

• Develop and implement strategies to build, grow, and manage online communities across social media, forums, and other digital platforms.
• Create engaging content, discussion prompts, and activities to foster interaction and encourage user participation.
• Monitor community channels, respond to comments and inquiries, and proactively engage with members.
• Identify and cultivate relationships with brand advocates, influencers, and super-users.
• Analyze community engagement metrics, identify trends, and provide insights to improve community strategy and overall customer experience.
• Collaborate with marketing, customer support, and product teams to ensure brand consistency and address community feedback.

Requirements

• Proven experience as a Community Manager , Social Media Manager, or in a related engagement role.
• Excellent communication, interpersonal, and moderation skills.
• Demonstrated success in growing and managing online communities.
• Proficiency with social media management tools and community platforms.
• Strong understanding of e-commerce principles and how community impacts sales and loyalty.
• Ability to work independently in a fully remote environment and manage time effectively.

Benefits

• Competitive annual salary and performance-based rewards.
• 100% Remote work opportunity with flexible working hours.
• Comprehensive health, dental, and vision insurance coverage.
• Professional development opportunities and access to industry conferences.
• A positive and supportive remote work culture focused on collaboration and impact.