Remote Social Media Community Manager

Placements24; Durban; Hybrid; ZAR 671,000 - 1,087,000; Full time

Benefits offered by this job

Remote work allowance

Flexible location

Health benefits

Brand impact opportunities

Professional development

Job summary

Placements24 is seeking a Remote Social Media Community Manager to foster and grow its online community. This fully remote role offers flexibility to work from anywhere, connecting with customers and brand advocates across social media.

You will be the voice of the brand, engaging in conversations, managing reputation, and gathering customer feedback to inform marketing and product improvements. The role emphasizes independence within a globally distributed team and an emphasis on e-commerce

Qualifications

• Proven experience in community management or customer-facing roles.
• Excellent written and verbal communication skills.
• Deep understanding of social media platforms and growth strategies.
• Ability to work independently and manage time remotely.
• Familiarity with e-commerce customer interactions is a plus.

Responsibilities

• Engage with online community across Instagram, Facebook, and forums.
• Monitor brand mentions and sentiment; report insights to marketing.
• Develop strategies to boost engagement, user-generated content, and advocacy.
• Moderate discussions to maintain a positive, respectful space.
• Collaborate with customer support and marketing to address feedback.

Skills

Community management

Social media engagement

Written communication

Verbal communication

Remote work

E-commerce familiarity

Job description

About the Role

Our client is looking for an enthusiastic and dedicated Remote Social Media Community Manager to foster and grow its online community. This fully remote position offers the flexibility to work from anywhere, connecting with customers and brand advocates across social media platforms. You will be the voice of the brand, engaging in meaningful conversations, managing online reputation, and creating a welcoming space for customers. This role is crucial for building brand loyalty and gathering valuable customer feedback in the ever-evolving e-commerce space, operating independently while being a key part of a supportive, globally distributed team.

Key Responsibilities

• Actively engage with the online community across platforms like Instagram , Facebook , and relevant forums, responding to comments, messages, and inquiries.
• Monitor social media channels for brand mentions, industry trends, and customer sentiment, reporting insights back to the marketing team.
• Develop and execute strategies to increase community engagement, user-generated content, and brand advocacy.
• Moderate online discussions, ensuring a positive and respectful environment for all members.
• Collaborate with customer support and marketing teams to address customer concerns and feedback effectively.

Requirements

• Proven experience in community management , social media engagement, or a related customer-facing role.
• Excellent written and verbal communication skills, with a friendly, approachable, and professional tone.
• Deep understanding of social media platforms, their algorithms, and best practices for community building.
• Ability to work independently, manage time effectively, and maintain consistent engagement from a remote location.
• Familiarity with e-commerce and online customer interaction is a plus.

Benefits

• Competitive salary and remote work allowance.
• Full flexibility to work from any location with reliable internet access.
• Comprehensive health and wellness benefits.
• Opportunities to shape brand perception and customer engagement strategies.
• Access to online training and resources for continuous professional development.