Onboarding & Member Success Coach

Jobgether; South Africa; À distance; ZAR 83 000 - 165 000; Temps partiel

Avantages offerts par ce poste

Fully remote freelance role

Flexible working hours

Free access to platform trainings

Collaborative team environment

Freelance engagement start ASAP

Résumé du poste

Jobgether is seeking an Onboarding & Member Success Coach based in South Africa to help new members get started confidently on a digital learning platform. You will guide corporate clients' employees through onboarding sessions, highlighting training opportunities and platform features to maximize adoption.

This flexible, fully remote freelance role emphasizes friendly communication, tailored guidance, and proactive follow-up to match members with the right training opportunities and improve

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-oriented mindset and genuine interest in learning opportunities.
• Proactive and self-motivated with initiative and follow-through.
• Basic technical proficiency with digital platforms and tools.
• Empathy and ability to adapt to different learning needs.

Responsabilités

• Conduct short, personalized onboarding and coaching sessions with new members.
• Guide users through the platform, explain features, and identify relevant training.
• Encourage engagement and activation by exploring resources and booking sessions.
• Serve as the primary point of contact during onboarding with timely support.
• Adapt communication to different user needs and learning preferences.
• Provide actionable feedback to improve onboarding and member experience.
• Contribute to a positive, welcoming learning environment.

Connaissances

Communication

Customer focus

Proactivity

Digital tools

Interpersonal skills

Reliability

Description du poste

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Onboarding & Member Success Coach based in South Africa.

In this role, you will help new members get started confidently and make the most of a digital learning and development platform. You will guide employees from corporate client organizations through personalized onboarding sessions, introducing them to relevant training opportunities and platform features. Your mission will be to create a welcoming and engaging first experience that encourages members to take an active role in their learning journey. Through friendly communication, tailored guidance, and proactive follow-up, you will help users identify the training opportunities that best match their needs. You will also contribute valuable feedback to improve the onboarding experience and overall member satisfaction. This is a flexible, fully remote freelance opportunity within a collaborative, people-focused environment.

Accountabilities:

• Conduct short, personalized onboarding and coaching sessions with new members to introduce them to the platform and its learning opportunities.
• Guide users through the platform, explain its features, and help them identify relevant training courses based on their interests and development goals.
• Encourage member engagement and activation by motivating users to explore available resources and book their first training session.
• Act as the primary point of contact for members during their initial onboarding experience, providing timely guidance and support.
• Understand individual learning preferences and challenges, adapting communication and recommendations to different user needs.
• Identify common questions, onboarding difficulties, and engagement barriers, sharing actionable feedback with internal teams to improve the member experience.
• Contribute to a positive, supportive learning environment by ensuring every member feels welcomed, informed, and motivated.

Requirements:

• Excellent verbal and written communication skills, with the ability to explain information clearly, engage users, and build positive relationships.
• A strong customer-oriented mindset and genuine interest in helping people access learning opportunities and achieve their development goals.
• A proactive and self-motivated approach, with the ability to take initiative, anticipate user needs, and follow through on tasks.
• Basic technical proficiency and confidence using digital platforms, online tools, and communication software.
• Strong interpersonal skills, empathy, and the ability to understand different learning needs and adapt your approach accordingly.
• Reliability, organization, and the ability to work independently while contributing effectively to a collaborative team.
• Nice to have: Previous experience in coaching, onboarding, training, customer support, or member success.
• Nice to have: Familiarity with learning management systems, HR technology, SaaS products, or digital training platforms.
• Nice to have: An interest in professional development, communication, coaching, and personal growth.

Benefits:

• Fully remote collaboration, offering the flexibility to work from anywhere.
• Flexible working hours that can be adapted to a freelancer's schedule.
• Opportunity to contribute to a meaningful, people-centered learning and development product.
• Collaboration with an experienced, friendly team in a supportive environment with flat hierarchies.
• Free access to the platform's training courses and learning resources.
• Opportunity to develop your coaching, communication, onboarding, and customer success skills.
• Freelance/self-employed engagement with an expected start as soon as possible.