On-Site Telecom Support Specialist — Customer-First

Placements24; Kimberley; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Basic medical aid coverage

Provident fund

Comprehensive training

Job summary

Placements24 is seeking a friendly Telecom Customer Support Specialist to join our on-site team in Kimberley, Northern Cape. You will handle billing, technical support, and account management, guiding customers with clear, step-by-step instructions and ensuring prompt resolutions.

The role emphasizes patience, empathy, and strong communication as you resolve inquiries, document interactions in the CRM, and contribute to customer satisfaction and retention in the local telecom community.

Qualifications

• Matric certificate required; further tertiary education advantageous.
• 1-2 years experience in customer service or technical support, preferably telecom.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.

Responsibilities

• Respond to inquiries via phone, email, and in-person regarding telecom services.
• Provide first-level technical support for connectivity, phone service, and account access.
• Assist with billing inquiries, explain charges, and process payments.
• Guide customers through troubleshooting with clear, concise steps.
• Process new service activations, changes, and account updates.
• Document interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments.

Skills

Customer service

Technical support

CRM software

Communication skills

Education

Matric certificate

Tools

CRM software

Basic troubleshooting

Job description

Placements24 is seeking a friendly Telecom Customer Support Specialist to join our on-site team in Kimberley, Northern Cape. You will handle billing, technical support, and account management, guiding customers with clear, step-by-step instructions and ensuring prompt resolutions.

The role emphasizes patience, empathy, and strong communication as you resolve inquiries, document interactions in the CRM, and contribute to customer satisfaction and retention in the local telecom community.